Software Engineer

Yuya Okamoto

Mid-career hire

Please tell us what kind of company Advanced Media is.

I think this is a company where you can challenge yourself to do the work you want to do. When I first joined the company, I wanted to focus on programming, so I focused on developing Windows desktop apps and iPhone/Android apps. After that, I became interested in cloud services, so I was in charge of developing services that utilize AWS.
I am currently challenging myself to develop new products that will allow me to make the most of the skills I have acquired so far.

Please tell us about your current job and what is rewarding about it.

I am mainly in charge of developing voicebots for contact centers. I am in charge of almost all of the development process for this product, including considering new features and managing member tasks. I have been involved in everything from the concept design stage to prototyping, the official release, and ongoing updates.
The number of customers is steadily increasing and we often receive positive feedback, which makes me feel very rewarded.

Please tell us what you value in your work.

I think it is important to think carefully about what is required from the perspective of the other party (customers and internal members). In product development, we receive many requests from customers and internal members, but it is difficult to fulfill all of them due to the constraints of the development period, so we need to focus only on the functions that are truly necessary.
We always consider why the other party needs it, whether they really need it, and whether it would be better to do it this way rather than what they are requesting, and then we reflect this in our products.

What are your future goals (dreams)?

I would like to develop the voicebot for contact centers that I am currently developing into one of our main products, and into a product with the top market share in the voicebot industry.
To achieve this, we are currently working to quickly reflect what our customers really want in our products and to systematically improve the entire project so that our sales members can easily expand sales. I also hope to continue acquiring new skills and grow along with the products.