On Friday, July 10, 2026, I will be speaking at the "ContactCenter MashUp BOX 2026" seminar hosted by Comdesign Co., Ltd.
| Seminar (advance reservation required) | |
|---|---|
| Date and Time | October 2026, 7 (Fri), 10:14–30:14 (JST) |
| Session Title | Generating AI becomes a "usable assistant"! Next-generation operation realized by AmiVoice |
| Speakers/panelist: | Executive Officer, CTI Business Division Manager, Motoki Imamiya |
| Outline | We will introduce next-generation operations utilizing generative AI and speech recognition solutions. While AI applications such as speech recognition of customer conversations and summarizing the results to reduce ACW (Account Call Work) have become common, the potential for using generative AI in contact center operations is still vast. By utilizing AmiVoice's AI assistant, operators can focus on their core duties of customer service, while the AI provides various forms of support. We'll introduce some cutting-edge applications where AI isn't just something to be controlled, but rather an assistant that supports operators. |
| Seminar (advance reservation required) | |
|---|---|
| Date and Time | October 2026, 7 (Fri), 10:12–10:12 (JST) |
| Session Title | The cutting edge of call center voice recognition applications in the era of generative AI. |
| Speakers/panelist: | Asuka Yoshida, Sales Manager, PF D&O Department |
| Outline | In call centers, where labor shortages and the need to standardize service quality are major challenges, the use of speech recognition and generation AI is becoming key to transforming operations. In recent years, efforts to further reduce the workload have been accelerating, including the use of AI for automated responses and task completion. In this presentation, while keeping these future visions in mind, we will introduce the latest application examples combining generative AI and speech recognition, such as real-time text transcription and summarization of customer interactions, and FAQ presentation. In addition, we will discuss AmiVoice's unique high recognition accuracy, industry-specific dictionaries, and security advantages, honed through actual operation in domestic call centers, and deliver content focused on speech recognition, which forms the foundation of AI automation. |
| ContactCenter MashUp BOX 2026 | |
|---|---|
| Date and Time | October 2026, 7 (Fri), 10:10–00:17 (JST) |
| Venue | Sabo Kaikan Annex 1F Tone Large Conference Room (2-7-4 Hirakawacho, Chiyoda-ku, Tokyo) https://www.sabo.or.jp/map.htm https://e-ve.event-form.jp/event/133318/cmb2026study anytime, *If you would like to watch, please apply via the link above. |
| Entry fee | Free to join *To attend a seminar at the venue, you will need the seminar ticket of your choice in addition to the admission ticket. Please apply for both tickets together. *An invitation code is required to apply. [Referral Code] 1050 |
*Please see the official website for details.
ContactCenter MashUp BOX 2026
https://cmb.comdesign.co.jp/