Privacy Policy

Privacy Policy

In recent years, with the penetration of the Internet and cloud services into society, huge amounts of data are being exchanged on the Internet every day, and the existence of so-called big data and its management have become an issue. In addition, the risk of unauthorized leakage and use of personal information is increasing, and the need to protect personal information, which is an important asset of individuals, is increasing.
In light of this social background, as a company that develops software using voice recognition technology and engages in solutions and cloud businesses, we recognize the importance of responding to the trust of both the individuals providing personal information and our customers. In order to further raise awareness of personal information and privacy protection, we have established the following "Personal Information Protection Policy" based on the Japanese Industrial Standard "Personal Information Protection Management System Requirements (JIS Q 15001)," and will thoroughly inform all of our officers, employees, and other business personnel, and strive to operate our business appropriately in accordance with the policy.

Name and address of business operator and name of representative

Name: Advanced Media Co., Ltd.
Address: 1nd floor, Sunshine 1, 60-42-XNUMX Higashiikebukuro, Toshima-ku, Tokyo
Representative: Kiyoyuki Suzuki, Representative Director, Chairman and President

Job title, affiliation and contact details of personal information protection manager

Position: Head of Management Promotion Headquarters
Contact address: 03-5958-1031

Objective of obtaining personal information

1. When acquiring personal information directly in writing (including records created using methods that cannot be recognized by human perception, such as electronic or magnetic methods; the same shall apply hereinafter), the purpose of use shall be clearly stated and the consent of the individual shall be obtained. We will get it for you. Our company uses personal information for the purposes a to g below.
   1. To inform customers about our products, services, events, etc.
   2. To respond to inquiries from customers regarding our products, services, etc.
   3. To send our products to customers
   4. To provide our services to you
   5. To bill customers for product prices, service fees, etc.
   6. To conclude and fulfill a contract with a customer
   7. For research and development, quality improvement, investigation and analysis of our products and services
2. When acquiring personal information by methods other than 1. above (a to e below), the personal information will be handled within the scope of the purpose of use shown below.
   1. When personal information is acquired through audio recording, image recording, etc. To develop, provide services, customize, improve functions, operate, evaluate voice recognition and voice authentication systems, etc., and carry out related tasks.
   2. When personal information is acquired in connection with development or business outsourcing, or when personal information is entrusted by an ASP service outsourcer, the scope necessary to carry out the outsourced work (the scope of the purpose of use notified to the individual by the outsourcer) ) to develop systems and software, provide, customize, operate, and evaluate ASP services, and perform related tasks.
   3. When personal information is acquired through published or commercially available media, etc. For sales promotion activities such as sending information about our products and services and notifications of seminars and events.
   4. When personal information is acquired in connection with recording the contents of inquiries made by telephone, in order to confirm the contents of the response and improve the quality of the response.
   5. When personal information is acquired through security camera recordings, it is used for crime prevention purposes.

Regarding the use of various public information

Our company may use personal information properly acquired through the following publicly available or commercially available media within the scope of the purpose of use.

1. Real estate and commercial register
2. Phone book
3. Information on business partners and list of various study groups
4. Directory whose use by third parties is not prohibited
5. Other personal information that is properly and legally marketed and disclosed.

Inquiries, complaints and consultation desk regarding the handling of personal information

For inquiries regarding personal information, please contact us using the form below.
Inquiry about personal information

The name of the certified personal information protection organization to which our company belongs and the address for complaint resolution.

Name of authorized personal information protection organization
Japan Institute for Promotion of Digital Economy and Society
Where to apply for resolution of complaints
Authorized personal information protection organization secretariat
Address
Inside Roppongi First Building, 106-0032-1 Roppongi, Minato-ku, Tokyo 9-9
Phone number 03-5860-7565 0120-700-779

Regarding procedures for requesting disclosure, etc.

Based on the Personal Information Protection Act, we receive requests from individuals or their agents regarding personal information held by us (1) for disclosure, (2) for notification of purpose of use, (3) Request for disclosure of records provided to third parties, (4) Request for correction, (5) Request for addition, (6) Request for deletion, (7) Request for suspension of use or suspension of provision to third parties, etc. (Hereinafter (1) to (7) are collectively referred to as the "Request for Disclosure, etc.") The procedure for responding to such requests by email or in person is as follows.

1. Where to submit requests for disclosure, etc.
   For requests for disclosure, etc., please attach the required documents to the designated request form and send it by e-mail or in person.
   〒170-6042
   Sunshine 3 1nd floor, 1-60-42 Higashiikebukuro, Toshima-ku, Tokyo
   Advanced Media Co., Ltd.
   Privacy Mark Office
   Email:privacy@advanced-media.co.jp
2. Documents to be submitted for requests for disclosure, etc.
   If you wish to make a request for disclosure, etc. by e-mail, please download the following request form [1], fill out all the prescribed items, attach the document, and send it. If you wish to make a request for disclosure, etc. during your visit, please download the following request form [1], fill in all the required information, and submit the documents [2] for identity verification. ]Please bring it with you.
   [1]“Request form for disclosure of personal information, etc.”Description
   [2] Documents for identity verification
   (1) Driver's license, (XNUMX) Health insurance card, (XNUMX) Passport, (XNUMX) Pension book, (XNUMX) Basic resident card with photo, (XNUMX) Alien registration certificate XNUMX copy ((XNUMX) to (XNUMX) are copies)
3. Request for disclosure, etc. by a representative
   If you wish to delegate the request for disclosure, etc. to a representative, please refer to Section 2 above. In addition to documents (1) and (2), please bring the following documents.
   [1]“Request form for disclosure of personal information, etc.”Description
   [2] Documents to confirm the identity of the agent
   (1) Driver's license, (XNUMX) Health insurance card, (XNUMX) Passport, (XNUMX) Pension book, (XNUMX) Basic resident register card with photo, (XNUMX) Alien registration certificate. XNUMX copy ((XNUMX) to (XNUMX) are copies)
   [3] Power of attorney (Please affix your seal to the power of attorney and attach the seal registration certificate for the seal. If the agent is a legal representative such as a parent, please submit the power of attorney instead of the power of attorney. You may also submit a copy of your family register or an extract that shows your relationship with the person in question, or your resident card.)

Measures taken for the safe management of personal information subject to disclosure

1. Formulation of basic policy
   In order to ensure the proper handling of personal information (including personal information that we have acquired or are planning to acquire), we have formulated and published a "Privacy Policy."
2. Establishment of regulations regarding the handling of personal information
   We have established and thoroughly enforced rules regarding the protection of personal information regarding handling methods, persons in charge and their duties, etc.
3. Systematic security control measures
   In addition to establishing a person responsible for the handling of personal information, the employee who handles personal information and the scope of personal information handled by such employee are clarified, and the person responsible is responsible in the event that facts or signs of violation of laws or regulations are identified. We have established a reporting and communication system. We regularly conduct self-inspections and conduct internal audits regarding the handling of personal information.
4. Personnel security control measures
   We provide regular education and training to employees regarding matters to be noted regarding the handling of personal information. Matters regarding confidentiality regarding personal information are stated in the employment regulations.
5. physical security measures
   In areas where personal information is handled, we control the entry and exit of employees, restrict the devices they bring in, and prevent unauthorized persons from viewing personal information. We take measures to prevent the theft or loss of devices, electronic media, documents, etc. that handle personal information.
6. Technical safety control measures
   We implement access control to limit the scope of personnel and personal information databases handled. We have introduced a mechanism to protect information systems that handle personal information from unauthorized external access or software.