Telephone response (contact center)

February 2th (Thursday), CALLCENTER JAPAN and othersGenerate Summary Service"QuickSummary2.0" and "AmiVoice® Communication Suite" collaboration was introduced.

AI voice recognition solution for contact centersAmiVoice® Communication Suite" has partnered with AI Square's summary generation service "QuickSummary2.0"

December 12th (Wednesday) IT Leaders and others at SoftBankAOI LLM for AmiVoice® Communication SuiteThe use of " was introduced.

Secure large-scale language models for contact centersAOI LLM for AmiVoice® Communication Suite" was introduced to SoftBank's call center.

"AmiVoice® Communication SuiteUtilizing the emotion analysis function of "," SKY Perfect Customer Relations has developed and started offering "Emotion Chart," a service to support the use of emotion analysis data for contact centers.

Voice bot (voice recognition IVR)AmiVoice® ISR Studio" is now equipped with an outbound calling function to automate telephone calling operations.

Voice recognition solution for contact centers "AmiVoice® Communication Suite" product website has been renewed.

On Friday, August 8th, "AOI LLM for AmiVoice® Communication Suite" was introduced in Dempa Shimbun and other publications.

Secure large-scale language model for contact centers "AOI LLM for AmiVoice® Communication Suite" to be released in late August

On Friday, June 6th, "AmiVoice® Communication Suite" was introduced on ZDNET Japan and other media.