Telephone response (contact center)

On Friday, November 25, 11, the Nikkan Kogyo Shimbun published an article about the new version of the voice recognition solution for call centers,AmiVoice® Communication Suite2.0Was introduced.

We will be holding a seminar at our booth at the Call Center/CRM Demo & Conference 25 in Tokyo, Japan's largest call center and CRM industry event, from Thursday, November 11th to Friday, November 14th, 15.

Industry first! Realizing real-time voice recognition processing on the server side for phone calls New version of voice recognition solution for call centers now available

On November 25, 11 (Thursday), the Nikkei Business Daily reported on TEAC's call recording system LogAgent and its integrated voice recognition system for call centers.AmiVoice® Communication SuiteThe collaboration was introduced.

A voice recognition solution for call centers, in collaboration with TEAC's call recording system LogAgent, a long-established audio equipment manufacturerAmiVoice®are working together!

From Thursday, November 25th to Friday, November 11th, 14, we will be exhibiting at "Call Center/CRM Demo & Conference 15 in Tokyo," the largest festival in Japan for the call center/CRM industry.

On Friday, November 25, 11, CTC will hold a seminar entitled "Recommendations for VOC Analysis in Contact Centers" at its Kasumigaseki headquarters, where they will be presenting a speech recognition solution for call centers.Amivoice® Communication SuiteI will be giving a seminar lecture on this.

At the "Next Generation Contact Center Seminar" held on Friday, October 25, 10 at the "NEC Innovation World Hall" on the 11th floor of the Shinagawa East One Tower Building, a speech recognition solution for call centers will be presented.Amivoice® Communication SuiteI will be giving a seminar lecture on this.

On Thursday, August 25, 8, we will be participating in a seminar hosted by Mitsuiwa Corporation entitled "Contact Center Solution Showcase - Maximizing Customer Experience Value = Accurate Understanding x Clear Visualization."

- Realizing significant improvements in work reporting operations - Hitachi Systems adopts voice recognition IVR system for call center