Telephone response (contact center)

On June 29, 6 (Tuesday), the Nikkei Sangyo Shimbun published a PoC service with FRONTEO for implementing compliance checks for financial institutions.

FRONTEO and Advanced Media to Provide PoC Service for Compliance Check Implementation for Financial Institutions

On June 29, 6 (Tuesday), the Nikkan Kogyo Shimbun and other newspapers published an article about the introduction of AmiVoice® Communication Suite 13, a call center solution for Sumitomo Mitsui Card.

Advanced Media and SCSK to Provide Sumitomo Mitsui Card with "AmiVoice® Communication Suite2," a Voice Recognition Solution for Call Centers

We will be exhibiting at "Call Center/CRM Demo & Conference 29 in Osaka" from May 5st (Wednesday) to June 31st (Thursday), 6.

On Thursday, May 29, 5, the call center seminar “11rd AmiVoice CTI Forum” sponsored by Advanced Media will be held.

Introducing IBM Watson to all call center desks and beginning use in internal inquiry response operations

We will be exhibiting at "Techmatrix CRM FORUM 29" on Friday, February 2, 24.

The use of AmiVoice® speech recognition technology at a call center of a major Chinese life insurance company won the Development and Innovation Contribution Award at the 2016 Financial Technology Service Excellence Awards, sponsored by the China Financial Computerization Corporation, an affiliate of the People's Bank of China.

Developed "AmiVoice® Communication Suite3," an AI solution for call centers, to begin sales next spring