Telephone response (contact center)

On Friday, July 24th, Advanced Media will host the 12th Annual Event for Users of Contact Center Products. AmiVoice® CTI FORUMHold

Customer speech recognition accuracy in contact centers has been significantly improved with the AI ​​speech recognition solution "AmiVoice® Communication SuiteAdd an End-to-End speech recognition engine to "

On Wednesday, April 5th, the Third News reported:AmiVoice® Communication Suite"4.6" was introduced.

A first in the contact center industry! *1 AI voice recognition solution "AmiVoice® Communication SuiteA new feature has been added to the service that allows multiple AI agents to assist operators in real time.

On Thursday, May 21st, the SaaS comparison site BOXIL announced:AmiVoice® ISR StudioWas introduced.

On Wednesday, May 13th, Call Center Japan and other organizations contacted child welfare centers in Tokyo's 23 wards.AmiVoice® Communication SuiteThe introduction of "[...]" was presented.

A child welfare center in Tokyo's 23 wards is using an AI voice recognition solution to create records of telephone answering operations.AmiVoice® Communication Suite" was introduced.

Automatic report creation tool for contact center response quality evaluation "AmiVoice® CQM AssistWe've added an AI-powered feedback function to the feature.

The No. 1 AI voice recognition solution for contact centers in Japan*AmiVoice® Communication SuiteStar Systems has released a new adapter for "CenterEye" that connects "NiCE CXone" with "Star Systems".

On Thursday, February 26th, the Third News reported,AmiVoice® ISR StudioThe external integration feature of "[the product name]" was introduced.