Telephone response (contact center)

The No. 1 AI voice recognition solution for contact centers in Japan*AmiVoice® Communication SuiteStar Systems has released a new adapter for "CenterEye" that connects "NiCE CXone" with "Star Systems".

AI voice bot (automated telephone answering)AmiVoice® ISR Studio"Enhanced external system integration capabilities; now supports REST API connection with Cybozu's "kintone"."

To celebrate the site renewal!AmiVoice® ISR Studio"We are holding a trial campaign that is essentially free."

On Thursday, February 12th, CALLCENTER JAPANAmiVoice® CQM Assist" product website was introduced.

Automatic response quality evaluation report creation tool "AmiVoice® CQM Assist" product website launched

On Wednesday, December 3rd, CALLCENTER JAPAN will be hosting a Fast DoctorAmiVoice® ISR StudioThe use of " was introduced.

AI voice bot (automated telephone answering)AmiVoice® ISR Studio" has been introduced to FastDoctor, automating approximately 83% of phone calls.

On Tuesday, November 25th, CALLCENTER JAPAN and othersAmiVoice® CQM Assist Ver.2Was introduced.

On Tuesday, November 25th, CALLCENTER JAPAN and othersAmiVoice® Communication Suite"'s AI multi-stage inference function was introduced.

Launch of web app that automates the creation of monitoring evaluation reports, helping to reduce the workload of contact center managers and improve response quality