Telephone response (contact center)

AI voice bot (automated telephone answering)AmiVoice® ISR Studio" has been introduced to FastDoctor, automating approximately 83% of phone calls.

Launch of web app that automates the creation of monitoring evaluation reports, helping to reduce the workload of contact center managers and improve response quality

AI voice recognition solution for contact centersAmiVoice® Communication Suite" has implemented a new function, "AI Multi-Stage Inference," which utilizes multiple generative AIs to enhance processing.

Webinar materials released: "Using voice recognition to create a workplace that doesn't miss silent SOS calls - What is the optimal solution to prevent customer harassment in face-to-face customer service?"

Voice bot (voice recognition IVR)AmiVoice® ISR Studio" releases demo of automated response using generative AI

September 26th (Friday), CALLCENTER JAPAN and othersAmiVoice® Communication Suite 4.5Was introduced.

AI voice recognition solution for contact centersAmiVoice® Communication Suite 4.5” released

On Friday, August 1st, Third News and otherAmiVoice® ISR StudioWas introduced.

At the user telephone support desk, Advanced Media's voice bot (voice recognition IVR) "AmiVoice® ISR Studio" began operation

AI voice recognition solution for contact centersAmiVoice® Communication SuiteJMS United is certified as a solution partner of