After the call ends, conversation content can be linked immediately
Advanced Media Co., Ltd.'s AI voice recognition solution for contact centers, "AmiVoice Communication Suite," has partnered with AI Square Co., Ltd.'s (hereinafter referred to as "AI Square") summary generation service, "QuickSummary2.0."
"QuickSummary2.0" is a summary generation service for contact centers that combines AI Square's proprietary AI model and generative AI. It has an easy-to-use UI, and operators can freely select and display summary results that suit their purpose.
With this collaboration, the real-time text conversion of call content by "AmiVoice Communication Suite" can now be automatically linked to "QuickSummary2.0" using API after the call ends. This allows seamless use of the highly accurate voice recognition of "AmiVoice Communication Suite," which has been chosen by over 500 contact centers, and the summary function of "QuickSummary2.0."
This integration mechanism can be used with both the on-premise and cloud versions of "AmiVoice Communication Suite."
■ AI Square, press release
https://www.ai2-jp.com/news/15246/
About "AmiVoice Communication Suite"
"AmiVoice Communication Suite" has the No. 1 domestic market share*It is a contact center solution equipped with AmiVoice, an AI voice recognition system developed by Yahoo! Ami. In addition to converting all call content into text, it has many functions such as emotion analysis, topic extraction, simultaneous monitoring of multiple calls by administrators, and operator support, helping to visualize call content and improve response quality.
Cloud version/on-premises version, real-time recognition processing/batch recognition processing are available, allowing flexible operation regardless of the number of seats or scale of the contact center.
https://www.advanced-media.co.jp/lp/communication-suite/
*Source: ecarlate LLC “Speech Recognition Market Trends 2024” Speech Recognition Software/Cloud Service Market
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