On Wednesday, December 12th, IT Leaders and others introduced SoftBank's use of the "AOI LLM for AmiVoice Communication Suite."
"SoftBank fine-tunes call center LLM for call summarization, reducing new recruits' summarization time by 3%"
Name of publication: IT Leaders
https://it.impress.co.jp/articles/-/27250
"SoftBank begins implementing 'AOI LLM for AmiVoice Communication Suite' in call centers"
Media name: CALL CENTER JAPAN
https://callcenter-japan.com/article/7557/1/
"SoftBank begins introducing AI generation services"
Media name: CALL CENTER JAPAN
■Click here for press release
https://www.advanced-media.co.jp/newsrelease/9204/
■For more information on "AOI LLM for AmiVoice Communication Suite", click here
https://www.advanced-media.co.jp/products/service/aoi-llm/
■Click here for details on “AmiVoice Communication Suite”
https://www.advanced-media.co.jp/lp/communication-suite/
