Efficient etiquette education! Repeated training promotes the establishment of workplace etiquette that can be used in the workplace
Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Representative Director, Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media") has the No. 1 market share in Japan.On September 1, XNUMX, As an option for "AmiVoice RolePlay," a human resource development support solution that utilizes AmiVoice, an AI voice recognition system, we will begin offering "training content" for new graduates from Thursday, December 2024, 12, which allows them to repeatedly self-train themselves on the basics of professional etiquette in a role-playing format.
According to a 2024 survey by the Japan Institute for Industrial and Social Security Research, the average actual amount of "training costs per employee" in fiscal 1 will be 2023 yen, an increase of 34,606 yen from the previous year, and is returning to the level before the COVID-2,194 pandemic. This marks the third consecutive year of increase, and there is a high possibility that companies will increase their investment in education in the future as they aim to improve employee motivation and increase corporate value.On September 2, XNUMX,
On the other hand, although many companies provide training for new graduates from etiquette instructors, the training often only lasts about half a day, and employees end up ingraining proper etiquette through repeated mistakes in the workplace.
Given this current situation, it is expected that there will be an increasing need for more efficient and effective etiquette training.
In this context, we will begin offering new "training content" for new graduates as an option for "AmiVoice RolePlay."
By utilizing this function, the burden of managers and trainers acting as interlocutors can be reduced, and participants can study on their own in their spare time. Participants review the points to be aware of when acquiring social etiquette using materials distributed in advance, and engage in self-training using this function. Based on the model answer text provided after automatic grading, participants can review their own strengths and areas for improvement, and repeatedly practice through trial and error.
By providing content in a format based on the progress of an actual etiquette course and through repetitive training, participants will not only acquire knowledge but also acquire skills that can be used in the workplace. In addition, because assessment criteria are set under the supervision of professional etiquette instructors, participants will be able to properly learn basic business etiquette, such as "language usage" and "appropriate ways of responding."
It can also be used after traditional etiquette training has been completed to help employees solidify the etiquette they learned in the training, and can also be incorporated into e-learning training before joining the company.
This function does not require any prior setup, such as uploading scenarios or videos, and allows you to start etiquette training immediately after signing a contract. Since it can be used from the following year onwards, it supports the creation of long-term training plans and simultaneously improves the efficiency and quality of training.
By offering this functionality, Advanced Media hopes to maximize the effectiveness of companies' investments in education, contributing to improving employee skills and the performance of the entire organization.
"Training Content" Lineup
You can choose either the "Working Manners" package or the "Customer Service Manners" package, or both packages depending on your purpose.
About "AmiVoice RolePlay"
"AmiVoice RolePlay," offered by the sales enhancement solution "AmiVoice SalesBoost," is a cloud service that supports role-playing to improve sales skills. This service is equipped with a self-training function that allows you to repeatedly role-play without taking up the time of your superiors, seniors, or trainers. It also has a scoring function that automatically performs quantitative evaluations based on the content of your sales talk, speaking speed, facial expressions, etc., and efficiently and effectively supports the training of sales members and the improvement of their sales skills.
https://salesboost.advanced-media.co.jp/roleplay.html
About "AmiVoice SalesBoost"
This is a voice recognition solution that combines "AmiVoice SF-CMS," which visualizes and analyzes conversations during customer service and sales negotiations, with "AmiVoice RolePlay," which uses AI to enable efficient sales training, to create a continuous cycle of strengthening sales capabilities.
https://salesboost.advanced-media.co.jp/
*1 Source: ecarlate LLC “Speech Recognition Market Trends 2024” Speech Recognition Software/Cloud Service Market
*2 Source: "Survey on the Actual State of Education and Training Costs in 2024 (48th)" by the Japan Institute of Labor Policy and Training
https://www.e-sanro.net/share/pdf/research/pr_2410.pdf
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