The use of AmiVoice® speech recognition technology at a call center of a major Chinese life insurance company won the Development and Innovation Contribution Award at the 2016 Financial Technology Service Excellence Awards, sponsored by the China Financial Computerization Corporation, an affiliate of the People's Bank of China.

A major Chinese life insurance company that introduced a voice recognition solution for its Chinese call center from Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media") was recognized for its efforts. We are pleased to announce that we have received the Development and Innovation Contribution Award at the 2016 Financial Technology and Clothes Service Excellence Award (hereinafter referred to as the Financial Technology Service Excellence Award), sponsored by China Financial Digitalization Corporation, an affiliate of the People's Bank of China. . The voice recognition solution "AmiVoice Communication Suite 2" was recognized for reducing costs and improving response quality by recognizing the full text of calls.

Advanced Media has been developing voice recognition business in Greater China since 2014, and over the past three years, we have accumulated orders and implementation results for call centers in major telecommunications and financial industries in China and Taiwan. Since completing the development of the Chinese version (traditional and simplified) voice recognition solution "AmiVoice Communication Suite 3" in the spring of 2015, we have been accelerating efforts to expand sales channels into the growing Chinese market. Last fall, we introduced AmiVoice Communication Suite 2 to the call center of a major life insurance company in China and began operation.

The Development and Innovation Contribution Award of the Financial Technology Service Excellence Award was established with the purpose of recognizing Chinese financial institutions that have achieved outstanding results by creating and providing advanced technologies, products, and services. It was done.

The introduction of AmiVoice Communication Suite2 has significantly reduced the cost of response quality management operations at the insurance company's call center. By transcribing the entire text of the call, we are now able to efficiently conduct compliance checks to ensure that we have not omitted any confirmation or communication information to the customer. We also provide feedback to operators by automatically scoring calls made by operators using a ``keyword evaluation'' function that checks whether the keywords that should be spoken are actually spoken. The time taken to evaluate and verify the quality of operator response, which had previously been performed by checking recorded voice data, was greatly reduced, resulting in significant cost reductions and improvements in response quality. This led to the award.

In China, an increasing number of companies are actively utilizing CRM data in their call centers, and as this is effective in both reducing costs and improving customer satisfaction, demand for voice recognition solutions is expected to grow in the future. Masu. Advanced Media positions the rapidly growing Greater China region as an important market and will continue to expand its business.

[Overview of China Financial Computerization Corporation]


China Financial Computerization Corp. was established in 1988 under the direct control of the People's Bank of China after being certified by the State Council, and was the first company in China to work on the computerization of the financial system. It provides financial IT services to the People's Bank, government departments, financial institutions, fiscal and tax agencies, etc.


http://www.icfcc.com/icfcc/

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