AI voice dialogue avatar "AI Avatar AOI" offers a completely new customer experience Next-generation digital signage and AI guide to be exhibited at CEATEC 2024

2024.10.10

AI actions enable personalized interactions for each visitor

　Advanced Media Inc. (Headquarters: Toshima-ku, Tokyo; Chairman and CEO: Suzuki Kiyoyuki; hereinafter, "Advanced Media") will exhibit at "CEATEC 2024" its AI voice dialogue avatar "AI Avatar AOI," equipped with a new function that allows the AI to initiate customer support through actions from the AI side. At the venue, active dialogue with visitors will be realized through digital signage and "AI Avatar AOI," which acts as an AI explainer.

**Next-generation digital signage version "AI Avatar AOI"**

　According to a survey by Fuji Chimera Research Institute, the digital signage market is expected to continue growing year by year, reaching 2022 billion yen in 1,992 and expanding 2027% to 65.4 billion yen in 3,294.^#1
　As the market expands, the use of digital signage has become commonplace, and consumers are being asked to make more impactful appeals. In order to pursue new possibilities for digital signage and realize more active and effective communication,^#2We have implemented a new function in "AI Avatar AOI," which utilizes AmiVoice, an AI voice recognition system, that allows the AI to initiate customer support through actions.

　When a visitor stops to look at the content displayed on the digital signage, the "AI Avatar AOI" will appear on the screen. This new function analyzes the visitor's characteristics from image information, and the AI character can provide information and guidance according to the visitor's attributes, providing a more personalized experience. This evolved digital signage that combines advanced AI dialogue will promote improved user experience in a variety of situations, such as event venues and storefronts, and will further deepen engagement with customers.

　At our booth at "CEATEC 2024," "AI Avatar AOI" will appear as an AI explainer and introduce services such as "AmiVoice API" and "AmiVoice ISR Studio" through dialogue with visitors.
　When a visitor stands in front of the tablet, the AI representative at the reception desk begins an active dialogue, asking, "Is there any technology that interests you?" Furthermore, after using voice recognition to interpret the visitor's response, the AI representative suggests appropriate products and services, saying, "We'd like to introduce you to AmiVoice ISR Studio. Please come to where I am, the person with yellow hair," and displays a map of the booth to guide the visitor to the location where the desired product is on display.
　In addition, due to its convenience of being able to be used on various devices according to purpose and use, "AI Avatar AOI" is being used by several local governments. At the "CEATEC 2024" booth, "Shinshu Nakano", an AI-enabled Vtuber certified by Nakano City, Nagano Prefecture, will also be appearing.

　CEATEC 2024, which showcases cutting-edge technologies, products, and solutions, is celebrating its 25th anniversary this year with a special theme of "Innovation for All." With roughly half of the exhibits planned to be AI-related, we will be exhibiting AI Avatar AOI, which realizes intuitive, advanced, human-like AI dialogue, at CEATEC 2024 so that many people can experience it.

　As the conversational AI market expands, Advanced Media will actively promote new initiatives with companies and local governments using "AI Avatar AOI."

CEATAC 2024 Exhibit Overview
Session	October 2024th (Tuesday) - 10th (Friday), 15 18:10 - 00:17
Venue	Makuhari Messe 2-1 Nakase, Mihama-ku, Chiba City
Our booth	4:189
Official Website	https://www.ceatec.com/ja/
Exhibition contents	<AI voice dialogue avatar "AI Avatar AOI"> "AI Avatar AOI" uses AI voice dialogue to respond to customers 24 hours a day, 365 days a year, without human intervention, reducing the manpower required to respond to inquiries, resolving labor shortages at companies, and strengthening customer contact points in remote environments. In addition, by linking its unique dialogue system with ChatGPT, it is possible to respond flexibly and in a variety of ways while reproducing the original character's personality and way of speaking. The appearance of the avatar can be changed and voice synthesis can be customized according to the user. The voice recognition results and the contents of the automatic response can be checked and edited from the management screen, and the data can be used for marketing purposes by analyzing it. In addition to Japanese, you can speak to it in English, Chinese, etc., and the character will respond to questions in multiple languages in real time through voice recognition. https://www.advanced-media.co.jp/products/service/ai-avatar-aoi <"AmiVoice ISR Studio" - a voice bot that automates telephone answering> No.1 in the voice recognition market^#2It is a voicebot cloud service that can automate telephone answering through voice dialogue using AI voice recognition. It can handle a variety of telephone situations with branching scenarios, a customizable voice recognition engine, call forwarding, and more. https://www.advanced-media.co.jp/lp/isr-studio/ <AmiVoice API: Voice recognition API for development> With over 25 years of accumulated know-how and data, we have the No. 1 domestic market share^#2This is an API that allows you to implement AmiVoice, an AI speech recognition service, into your services and products, providing low-cost, high-quality speech recognition. We provide a general-purpose engine that can be used in any scenario, as well as domain-specific engines tuned for various industries, as Web APIs. In addition, we use a language model that is strong for business use, eliminating inappropriate terms that are not used in work, business, or general conversation. As unnecessary words are eliminated, it can be used with confidence in a wide range of scenarios. https://acp.amivoice.com/

*1 Fuji Chimera Research Institute, "Digital Signage Market Survey 2023"https://www.fcr.co.jp/pr/23085.htm
*2Source: ecarlate LLC "Speech Recognition Market Trends 2024" Speech Recognition Software/Cloud Services Market

Above

Inquiries regarding this matter

Management Promotion Headquarters Public Relations Team
Inquiries regarding the contents of this report

CTI Division
Inquiries about this product