Trial pack to start providing services for companies considering introducing voice recognition technology "AmiVoice®" x text mining "Visualization Engine"

Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as Advanced Media)'s voice recognition technology "AmiVoice" and Plus Alpha Consulting Co., Ltd. (Headquarters: Minato-ku, Tokyo; As part of measures to strengthen the collaboration between the text mining system "Visualization Engine" by Katsuya Mimuro, CEO: Plus Alpha, we will be offering actual use of both services for companies considering collaboration between voice recognition and text mining. We will begin offering a trial pack that allows you to verify a concrete operational image.

By starting to offer a trial pack of "speech recognition x text mining" in earnest, it will be possible for companies that have not taken the first step towards introducing speech recognition or linking text mining to widely verify the possibilities, making it possible to smoothly We will support full-scale operations.

With the launch of this trial pack, the "Visualization Engine" implements a series of functions that perform cleansing processing such as data processing on speech recognition data converted into text with "AmiVoice", and realize automatic summarization and text mining analysis. , is being strengthened. At the same time, we will also start providing a real-time automatic summary function using the "Visualization API".

The trial pack will be exhibited at the Advanced Media and Plus Alpha Consulting booths at "Techmatrix CRM FORUM 2" held at The Prince Park Tower Tokyo on February 10th.

In recent years, with the development of AI technology, an increasing number of companies, including some financial institutions, are accumulating voice data as log data in order to improve contact center operational efficiency and compliance. Against this background, the need for voice recognition and text mining analysis of data converted into text by voice recognition is increasing year by year in contact centers. While the level of need is increasing, there are many people in the field who are concerned about the specific image of collaboration, recognition accuracy, and analysis output.

In order to solve these issues, Advanced Media and Plus Alpha have created a ``speech recognition x text mining service'' that allows customers to easily try out both voice recognition and text mining services, thereby clarifying the image of actual full-scale operation. We have decided to start providing the "Mining" trial pack service.

[Started offering a trial pack that includes “AmiVoice” and “Visualization Engine”]


By using the "Voice Recognition x Text Mining" trial pack through actual work, we will support smooth deployment to full-scale operation by examining the actual usability, functions, recognition accuracy, analysis output, etc. of each application.

[Trial pack overview]



■Voice recognition “AmiVoice”


Regarding the effects of introducing a voice recognition system, we will register only words unique to the customer and then use advanced medicine.

Build a usage environment for the company's voice recognition system (AmiVoice Communication Suite2) and use the application.

You can check the feeling, functions, and actual recognition accuracy in actual work.


(Service provided)


・Providing real-time text conversion function environment

・Various functions for operators and supervisors

・Operation training, customer-specific vocabulary/talk script registration support

■Text mining “visualization engine”


By using data processing, automatic summarization, and text mining analysis on a trial basis for data converted into text by voice recognition, you can clarify the image of analysis operations from voice recognition data.


(Service provided)


・Providing “Visualization Engine” analysis environment

・Data processing/automatic summarization/various dictionary settings of speech recognition data

・Operation training/creation of analysis summary page/holding of report meeting by analysis consultant

■In addition, real-time automatic summary function using “Visualization API” is now available.


While a call center operator is answering the phone, voice recognition using "AmiVoice" and automatic summarization using "Visualization API" are performed in real time, and summary data is sent to the customer's CTS (Inquiry Management System) within 10 seconds after the call ends. Expand. By using the real-time automatic summary function, it is possible to significantly reduce post-processing man-hours and time after the end of a call.

■What is cloud-type text mining “Visualization Engine”?


This is a social media analysis tool that was developed by combining the know-how of utilizing customer feedback and text mining technology that we have cultivated over the years, with a focus on ``an output that is easy to use and allows you to intuitively understand the true feelings of customers.'' As Japan's first cloud-based text mining system, it has been adopted by over 1,000 companies, including major food and beverage manufacturers, home appliance manufacturers, cosmetics companies, and call center companies.

■About Plus Alpha Consulting Co., Ltd.


Since our establishment in 2006 as a ``marketing cloud specialist company centered on visualization,'' we have been working with ``Text Mining'', which has the power to ``visualize'' important and huge amounts of text information such as customer voices and provide awareness. We are conducting a "visualization solution business" centered on "technology". By visualizing various information, we develop and sell software, provide consulting, and create new business to create extra value for our customers' businesses.

Above

[Trial pack service details and inquiries]


Plus Alpha Consulting Co., Ltd. Visualization Engine Business Matsubara, Saka

TEL：03-6432-4016

Email: info@pa-consul.co.jp