Advanced Media's AI conversation solution "AmiAgent" and Mobils' customer service specialized chat tool "Mobi Agent" have been adopted by K-Opticom's official LINE account "eo"

Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Representative Director, Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media")'s conversation solution that utilizes artificial intelligence, "AmiAgent," and Mobilus Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo, Japan) , Representative Director and President: Tomohiro Ishii (hereinafter referred to as "Mobils")'s customer service specialized chat tool "Mobi Agent" has been announced by K-Opticom Co., Ltd. (Headquarters: Kita-ku, Osaka, Representative Director and President: Takao Fujino, hereinafter referred to as K-Opticom). com)'s "eo" LINE official account^#1has been adopted as an automatic response function.

K-Opticom's official LINE account "eo" sends information about the company's services and support to users who have registered as friends, as well as automatically responds to user inquiries with the optimal message via LINE Business Connect.^#2This is achieved by utilizing. In addition to answering frequently asked questions from users, such as information on eo Hikari services and how to use them, it also has a chat function for everyday conversations.

By adopting Advanced Media's AI conversation service "AmiAgent" and Mobils' customer service specialized chat tool "Mobi Agent," we will be able to respond quickly and optimally to inquiries from many LINE users. We have realized the system. Questions from users are connected to AmiAgent's conversation engine AOI through Mobi Agent, and after analyzing the conversation, the most appropriate information is extracted from the database and answered.

^#1"eo" LINE Official Account Launch the "LINE" app, tap "Official Account" from "Other" in the menu, and search for "eo" or "@eohikari". You can also register using the two-dimensional code on the right.

^#2 LINE Business Connect

By sending and receiving messages through API between LINE's system and the systems of users, it enables one-to-one and two-way communication between companies and users. By using LINE Business Connect, you can not only send one-way messages to LINE users like traditional corporate LINE official accounts, but also send more optimized messages to specific users. can.

■Mobilus “Mobi Agent” overview


The customer response chat tool "MobiAgent" is a tool that enables customer service through chat and contributes to sales expansion.

You can make inquiries from a wide variety of clients such as the web, smartphone apps, and LINE, and improve the efficiency of customer service operations.

■Advanced Media “AmiAgent” Overview


The virtual operator solution "AmiAgent" is a customized integrated solution that is centered around the voice recognition engine AmiVoice and the dialogue engine AOI (AOI), as well as a voice synthesis engine, characters, and an interface for connecting to external systems. This is a next-generation dialogue system that uses dialogue technology to perform ``quick, fun, and convenient'' corporate counter tasks and responses that were traditionally performed by people.

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