On October 10th (Tuesday), Advanced Media, SCSK, transcosmos, and Relia Communications will co-host the "Next Generation Contact Center Seminar Co-created by Artificial Intelligence and People."
The use of artificial intelligence (hereinafter referred to as AI) is attracting attention in the contact center industry, but questions such as ``How practical is it?'', ``How should we consider introducing it?'' and ``How should we actually consider cost-effectiveness?'' The barrier to entry at the consideration stage is high, and only a limited number of companies are proceeding with the process.
At this seminar, four companies participated: Relia Communications (Moshi Moshi Hotline), which operates virtual agents, SCSK, transcosmos, which operates multilingual contact centers and LINE support, and Advanced Media, which announced an AI core for voice dialogue. We will talk about the cutting-edge examples, reality, and future of artificial intelligence utilization.
In addition to presentations on the efforts of each company, we will also hold a panel discussion to honestly discuss the current state of AI utilization in contact centers.
We look forward to receiving your applications.
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<<Seminar overview>>>
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Advanced Media x SCSK x transcosmos x Relia Communications Seminar jointly sponsored by 4 companies
"Next generation contact center seminar co-created by artificial intelligence and people"
■ Date and time : Tuesday, October 2015, 10 Doors open at 27:13 / Start at 00:13 (scheduled end time 30:16)
■ Location :Ochanomizu Sola City Conference Center Terrace Room
(101-0062 Kanda Surugadai, Chiyoda-ku, Tokyo 4-6)
http://solacity.jp/cc/access/
■ Participation fee :free
■ Capacity :First 70 people
■ Co-sponsored :Advanced Media Co., Ltd., SCSK Co., Ltd., transcosmos Co., Ltd., Relia Communications Co., Ltd. (Moshimoshi Hotline Co., Ltd.) *Aiueo order
■ Keynote speech :Mr. Godo Irukayama
| <<Program>> | |
|---|---|
| 13:30～13:35 | Opening remarks Advanced Media Co., Ltd. Applied Technology Development Department SEC Sales Manager Ken Moriwaki |
| 13:35～14:00 | Keynote speech Mr. Godo Irukayama, Irukayama Future Creation Institute Co., Ltd. 【profile】 |
| 14:00～14:25 | "Evolution of customer service - Fusion of contact center and next-generation technology" transcosmos Co., Ltd. Contact center service management Service planning Executive Business Architect Akiyoshi Kurita |
| 14:25～14:35 | break |
| 14:35～15:00 | "Virtual agent who helps people" Relia Communications Co., Ltd. (Moshimoshi Hotline Co., Ltd.) Sales Promotion Headquarters Automation Service Promotion Office Virtual Agent Group Producer Tatsuya Onoki |
| 15:00～15:25 | “FAQ automatic answering tool “Desse” that answers customer questions and its application to automatic voice response IVR” SCSK Corporation AMO 2nd Business Division Solution Department 3rd Section Manager Toru Inada |
| 15:25～15:50 | “New customer contact point: Virtual operator” Advanced Media Co., Ltd. Applied Technology Development Department SEC Sales Manager Ken Moriwaki |
| 15:50～16:00 | break |
| 16:00～16:20 | Joint panel discussion of four companies Advanced Media x SCSK x transcosmos x Relia Communications (Moshi Moshi Hotline) |
| 16:20～16:30 | -Q&A session Closing remarks |
Registration for the seminar is now closed as we have reached capacity.
Thank you for your many applications.
[Seminar inquiries]
Advanced Media, Inc.
Seminar Secretariat Moriwaki
TEL: 03-5958-1091
MAIL: ai-seminar@advanced-media.co.jp
