AmiAgent, a next-generation voice dialogue system virtual operator solution that utilizes artificial intelligence technology, will go on sale from October 10st.

Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Representative Director, Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media") will start selling the virtual operator solution "AmiAgent" from October 10st (Thursday). I will do it. This is a next-generation voice dialogue system that utilizes artificial intelligence technology.

The virtual operator solution "AmiAgent" is a speech synthesis engine based on the speech recognition engine AmiVoice and the dialogue engine AOI (AOI).^*It is a customized integrated solution that combines , characters, and interfaces for connecting to external systems. We support a variety of devices such as smart device applications, automatic response telephone (IVR) services, computers, robots, home appliances, car navigation systems, etc.

``AmiAgent'' is a next-generation voice dialogue system that uses dialogue technology to perform ``quick, fun, and convenient'' corporate counter tasks and responses that were traditionally performed by people. Utilizing artificial intelligence technology, we have achieved natural dialogue and a high recognition rate. By consolidating and automating a wide range of tasks, such as responding to customer inquiries, chatting, promotions, sales support, and collecting big data, in place of humans, we can reduce costs and improve user convenience.

The initial cost (including customization costs) starts from 200 million yen, and the monthly usage fee varies depending on the business purpose.

<Features of virtual operator solution “AmiAgent”>

■Customized integrated solutions according to devices and services
Customization is possible depending on the device and service. For example, smartphone applications use a character-based dialogue system, telephones use a voice recognition IVR system, PCs use text chat on a web browser, etc., and the same content dialogue service must be provided for different devices. I can.

■Activate customer communication and improve customer satisfaction
In addition to responding to inquiries and chatting using FAQs, it is also possible to interact with each other, such as distributing campaigns and PR messages, conducting surveys, and collecting opinions and requests. We reduce the distance between companies and users while reducing response costs through automation. In addition, by accumulating and analyzing conversation logs, we learn the business knowledge of each company and the preferences of each user, and provide tailored responses. Users can also customize the character's appearance to their liking. Expecting to be used by tourists visiting Japan, we plan to gradually provide support for foreign languages.

Regarding business development, we plan to initially provide solutions with a focus on use in contact center operations. We are already conducting a demonstration experiment of "AmiAgnet" in collaboration with a major bank, and we plan to go into full operation next year. We will strive to expand the market and spread of conversation agents, and aim to introduce them to 3 companies over the next three years.

Going forward, Advanced Media will position the development and deployment of dialogue technology as an important strategy and will actively work to create new value and markets.

*Note: Uses voice synthesis software VoiceText from HOYA Service Co., Ltd.

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