On Wednesday, May 27, 5, it was published in the Nikkei Sangyo Shimbun that the voice recognition solution AmiVoice Communication Suite 27 has been added to NTT Data's advanced technology call center solutions.
Not only can conversations between operators and customers be recorded, but they can also be transcribed into text in real time. This makes it possible to streamline information searches and management operations in call center operations using both voice and text.
"NTT Data System automatically converts phone conversation content into text"
・Media name: Nikkei Sangyo Shimbun
