LIXIL Corporation, CSK Serviceware Corporation, and SCSK Corporation jointly won the "Best Technology Award" at the "Contact Center Awards 2014," which competes for various innovations and improvements in contact center management.
SCSK has installed a voice recognition system at the LIXIL customer care center that automatically converts telephone conversations into text data using the voice recognition solution "AmiVoice Communication Suite." In addition, CSK Serviceware, which operates the contact center of LIXIL Co., Ltd.'s Customer Support Center, collaborated with LIXIL to implement operational reforms using a voice recognition system.
This award was given in recognition of our efforts to visualize and improve response quality, reduce input work for telephone responses, and increase productivity through on-site improvements.
■Contact Center Award
It has been held every year since 2004 with the aim of raising the awareness of contact center operators and improving the quality of the industry as a whole by providing a forum for mutual improvement. This is the only contact center award system in Japan that announces the efforts and results of contact centers, and determines outstanding efforts through a review by judges and mutual review by participating companies.
■LIXIL Co., Ltd.
http://newsrelease.lixil.co.jp/news/2014/070_company_0929_02.html
■SCSK Co., Ltd., CSK Serviceware Co., Ltd.
http://www.scsk.jp/news/2014/topics/20141015.html
