Advanced Media Corporation (Head office: Toshima-ku, Tokyo; Chairman and CEO: Kiyoyuki Suzuki; hereinafter, "Advanced Media") has announced that it has developed a new voice recognition technologyAmivoice®has been adopted by NICE Systems (Headquarters: Israel, hereinafter referred to as NICE) as their dialogue analysis solution for Japan.
Advanced Media has been providing voice recognition solutions for call centers since the spring of 2010, and has been adopted by over 75 companies in Japan so far due to their effectiveness in compliance measures, work efficiency, and improving customer service quality. The need for strengthened compliance at call centers is increasing year by year, but speech analysis requires highly accurate transcription. Our voice recognition technologyAmivoice®We believe that the reason why we were adopted for NICE's dialogue analysis solution is because our extensive track record of implementation and high recognition accuracy were recognized.
With its adoption in NICE's dialogue analysis solution for Japan, Advanced Media's speech recognition technology, AmiVoice®, will be able to contribute to compliance for even more customers than ever before.
Advanced Media will continue to focus on providing new solutions and customer services that contribute to improving business efficiency and customer satisfaction across a wide range of business sectors and industries.
About NICE Systems
NICE Systems is a leading global software solutions company. NICE solutions apply real-time insights derived from structured and unstructured big data from multiple sources, including calls, mobile apps, email, chat, social media, video, and transaction history, to enable organizations to take the next best action to improve customer experience, business performance, comply with regulations, combat financial crime, and protect people and assets. NICE solutions are used by over 150 companies in over 25,000 countries, including more than 100 of the Fortune 80.
http://www.nice.com
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[COMPANY PROFILE]
<Advanced Media Co., Ltd.>
Representative: Kiyoyuki Suzuki, Representative Director, Chairman and President
Head Office: 3th floor, Sunshine City Cultural Hall, 1-4-6 Higashiikebukuro, Toshima-ku, Tokyo
URL:http://www.advanced-media.co.jp/
Established: December 1997
Capital: 49 yen (6,959 shares) (as of the end of March 15,922,405)
Business details:
◆AmiVoice®"Solution business" that plans, designs, and develops voice recognition solutions that incorporate
◆AmiVoice®"License business" that provides application products that incorporate
◆For services to internal users and general consumersAmiVoice®"Service business" to provide
[Inquiries regarding this matter]
<Advanced Media Co., Ltd.>
■Press relations
Business Administration Department Public Relations Team
TEL：03-5958-1307
FAX: 03-5958-1032
Email:press@advanced-media.co.jp
■Customer
CTI Business Department Oyanagi
TEL：03-5958-1091
FAX: 03-5958-1033
Email:info@advanced-media.co.jp
