Leveraging our operational track record, we provide high-value-added services such as creating scenarios and voice recognition engines.
Advanced Media Corporation (headquarters: Toshima-ku, Tokyo; Chairman and CEO: Suzuki Kiyoyuki; hereinafter referred to as "Advanced Media") has signed a sales agency agreement with SKY Perfect Customer Relations Corporation (headquarters: Shinagawa-ku, Tokyo; President and CEO: Aramaki Yasuhiko; hereinafter referred to as "SPCC").
AmiVoice ISR Studio, which we have signed a distributor contract with, has the No. 1 domestic market share. #1 This service allows you to easily start automating telephone answering through highly accurate voice recognition using AmiVoice, an AI voice recognition system, simple scenario creation, and use in a cloud environment.
"Call Center White Paper 2023" #2 According to a survey by the survey, voicebot adoption rates are expected to reach 2022% in 4.8 and 2023% in 8.2, meaning that the market is in its introductory phase. Additionally, as an IT solution that is expected to be introduced in the future, voicebots are ranked second at 2022% in 24.2 and 2023% in 22.6, and their use is expected to expand in the future.
SPCC has 25 years of experience and know-how gained through trial and error, primarily in the contact center operations of SKY PerfecTV!, and has a track record of implementation in a wide range of industries, from small to large, and is adept at proposing solutions to meet the needs of each company.
In addition, users can also use the API to link "AmiVoice ISR Studio" with a dedicated system that manages SKY PerfecTV! program information, automating the broadcast schedule information for approximately 4,000 professional baseball games per month.
Through this agreement, the two companies will be able to utilize the knowledge gained as users through the actual use of "AmiVoice ISR Studio" to provide high-value-added services and expand to a wider range of customers by creating voicebot scenarios and voice recognition engines suited to each business operation and linking them with databases.
In addition, we provide comprehensive automated telephone response services, including data analysis aimed at reducing mid-call dropouts and improving inquiry completion rates, which are issues with many voicebots, as well as operational aspects such as improving, enhancing, and managing scenarios and voice recognition engines.
Advanced Media and SPCC will utilize the strengths and experience of both companies to promote the automation of telephone response in contact centers using "AmiVoice ISR Studio."
[SKY Perfect TV Customer Relations Endorsement]
We are very pleased to have signed a distributorship agreement with Advanced Media. We are confident that the use of "AmiVoice ISR Studio" will lead to further business growth and operational transformation for our customers. As a partner of Advanced Media, we will work together to create new value by fusing people and digital, aiming to become the "best bridge" that connects the aspirations of our customers and client companies.
Toshiyuki Takamatsu, Business Process Solutions Department, SKY Perfect Customer Relations Corporation
Features of "AmiVoice ISR Studio"
1. Users can create their own voice recognition engines to suit the purpose of the voicebot
Users can create their own voice recognition engines for things like "customer numbers" and "product names" to suit the voicebot scenario. In addition, voice recognition engines for things like "names," "addresses," "phone numbers," and "free speech" are also provided as standard. Highly accurate and flexible automated responses are possible.
2. Anyone can easily create and operate voicebot scenarios with an intuitive UI
Scenarios such as guidance, hearing, branching, and transfer can be created without coding using an intuitive UI. Scenarios can be used immediately, and the series of processes related to "creation → adjustment → use → improvement," which are important for improving completion rates, can be smoothly carried out.
3. Cloud-based service provision and sample scenarios allow for quick start of use
As it is provided as a cloud service (SaaS), no telephone equipment or line contract is required. In addition, with a wide range of sample scenarios such as "overflow call reception," "callback reception," "fault reception," "order reception," "reissue of deduction certificate," and "telephone transfer," you can start using it in a short period of time.
■ "AmiVoice ISR Studio" product page
https://www.advanced-media.co.jp/lp/isr-studio/
■About SKY Perfect Customer Relations (SPCC)
Since its establishment in 2000, the company has utilized a variety of cutting-edge technologies to operate the multi-channel, multi-site, multi-vendor customer center for the pay multi-channel broadcasting service "SKY PerfecTV!".
In 2020, in addition to utilizing technology, we received high praise for our rich human services, such as receiving a three-star rating in three categories of HDI, and we are expanding our services to include contact centers and administrative services for client companies in various industries and business types, including mail order, manufacturing, and online businesses. We will continue to strive to please many end users and contribute to the performance of many companies.
https://www.spcc-sp.com/
*1 Source: ecarlate LLC “Speech Recognition Market Trends 2024” Speech Recognition Software/Cloud Service Market
*2 Published by Rick Telecom in early November 2023
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