AmiVoice Cloud Platform, a voice tech platform that provides voice-related technologies, has released a service document entitled "Benefits of Introducing Emotion Analysis and Use Cases."
Fill in the form to download materials (Japanese only)
In recent years, the use of voice recognition has expanded in various fields, such as contact centers, medical care, and the creation of meeting minutes. However, there are cases where the speaker's "true feelings" cannot be read using text information alone.
This document introduces "emotion analysis," which can visualize emotional parameters from voice data, and introduces the benefits of introducing it and scenarios in which it can be used.
If you are interested in learning more about emotion analysis, which is being increasingly used in business for things like analyzing customer satisfaction and employee stress checks, be sure to take a look.
<Overview>
・Benefits of visualizing emotions
・Usage scenes and effects
-Contact Center
-Sales support
-Online meetings
-Medical
・Using emotion analysis with speech recognition API
Fill in the form to download materials (Japanese only)
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*Source: ecarlate LLC “Speech Recognition Market Trends 2023” Speech Recognition Software/Cloud Service Market
■AmiVoice Cloud Platform
https://acp.amivoice.com/
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