Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media")'s AI voice recognition solution for contact centers, "AmiVoice Communication Suite," has been announced by Relia Communications. It will be introduced with the aim of becoming a standard feature of the operation services provided by Relia Communications Inc. (Headquarters: Shibuya-ku, Tokyo, President and Representative Director: Takashi Amino, hereinafter referred to as Relia Communications).
Relia Communications announced the "Relia DX Strategy" in October 2021, and will promote three DXs: "Service," "Operation," and "Corporate," with the priority themes of creating CX/EX and strengthening the management foundation. I am. We have focused on voice recognition solutions as a way to achieve better CX/EX, and have started operational demonstration experiments in 10. We selected the AI voice recognition solution "AmiVoice Communication Suite" provided by Advanced Media due to its high effectiveness.
“AmiVoice Communication Suite” has the No. 1 share in the industry*This is an AI voice recognition solution for contact centers that incorporates AmiVoice's voice recognition engine. This solution enables automatic monitoring of all customer calls (compliance check/response quality evaluation) and the construction of an analysis platform that utilizes textual voice data. By combining the contact center management know-how that Relia Communications has accumulated over many years, we aim to increase the added value of contact centers through higher quality backed by digital technology and advanced data analysis.
Relia Communications will implement "AmiVoice Communication Suite" at five locations in the Shinjuku and Sapporo areas from September 2022, and will continue to introduce it in stages while verifying its effectiveness. We will work towards further sophistication of operations through quality improvement and multifaceted data analysis using voice recognition solutions.
[About AmiVoice Communication Suite]
No.7 industry share for 1 consecutive years*This is an AI voice recognition solution for contact centers equipped with the voice recognition engine AmiVoice. In addition to converting the full text of call content into text, it has a number of functions such as emotional analysis, topic extraction, simultaneous monitoring of multiple calls by administrators, and support for operator operations, helping to visualize call content and improve response quality. .
Cloud version/on-premises version, real-time recognition processing/batch recognition processing are available, allowing flexible operation regardless of the number of seats or scale of the contact center.
https://www.advanced-media.co.jp/products/service/amivoice-communication-suite
[About Relia Communications Co., Ltd.]
We are a BPO (Business Process Outsourcing) service company established in 1987. With operation centers located in over 30 locations nationwide, over 4708 staff members across the group are engaged in BPO services around customer touch points such as contact centers and back offices, providing services to major domestic companies. Listed on TSE Prime (Securities code: XNUMX).
*Source: ITR “ITR Market View: AI Market 2021” Voice recognition market sales share by vendor (2015-2021 forecast)
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