Alphacom Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, Representative Director: Satoru Matsubara, hereinafter referred to as Alphacom) is a subsidiary of Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo, Representative Director, Chairman and President: Kiyoyuki Suzuki, hereinafter referred to as Advanced Media). ), we will sell the AI voice recognition solution "AmiVoice Communication Suite" for contact centers, and add an optional function to realize "AmiVoice Communication Suite" linkage to our main product, the call recording system Voistore TOV. Start selling.
"AmiVoice Communication Suite" has been researched and developed by Advanced Media for over 20 years and has the No. 1 market share in the industry.■ This is an AI voice recognition solution for contact centers that incorporates AmiVoice's voice recognition engine. By selling this product, we will strongly support contact center operations and contribute to improving response quality, customer satisfaction, operational efficiency, and sales.
In addition, we have realized cooperation with our main product, call recording Voistore TOV, to further support contact center operations, from recording to text conversion and analysis.
[Image of collaboration between Voistore TOV and AmiVoice Communication Suite]
[What is AmiVoice Communication Suite]
No.7 industry share for 1 consecutive years■ This is an AI voice recognition solution for contact centers equipped with the voice recognition engine AmiVoice. In addition to converting the full text of call content into text, it has a number of functions such as emotional analysis, topic extraction, simultaneous monitoring of multiple calls by administrators, and support for operator operations, helping to visualize call content and improve response quality. .
Cloud version/on-premises version, real-time recognition processing/batch recognition processing are available, allowing flexible operation regardless of the number of seats or scale of the contact center.
https://www.advanced-media.co.jp/products/service/amivoice-communication-suite
*Source: ITR “ITR Market View: AI Market 2021” Voice recognition market sales share by vendor (2015-2021 forecast)
[What is Voistore TOV]
Voistore TOV is a call recording system that thoroughly pursues an easy-to-use user interface and the functions necessary for contact center operations. By linking with PBX and CTI middleware from Avaya, Genesys, NEC, Cisco, etc., users can smoothly search, play, and save the information they need. Additionally, it has excellent privilege management and log management functions that can be configured in detail for each account, making multi-tenant operation possible for large-scale contact centers.
The VOISTORE series has been highly evaluated for its ease of use and functionality, and since its launch, the VOISTORE series has been installed on 15,000 sites with a total of more than 100 channels.
Company profile: Alphacom Co., Ltd.
Alphacom has been supporting better center operations for many years through consulting and technical support for contact centers and CRM, as well as importing, selling, and maintaining overseas systems. We also promote corporate communication reform by utilizing chat with customers and within the company. We aim to be a company that can continue to grow together with our customers and contribute to society by solving and realizing the further challenges and requests of our customers by proposing optimal solutions that are considered from the customer's perspective.
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Management Promotion Headquarters Public Relations Team
CTI Division
