Guide customers more smoothly with voice and text, and use conversation content to improve facilities, etc.
Sunshine City Co., Ltd. (Headquarters: Toshima-ku, Tokyo, President and CEO: Naoto Aba) and Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo, Chairman and President: Kiyoyuki Suzuki) are the owners of Sunshine City's Alpa specialty store district. At the information center (Ikebukuro, Tokyo), we will begin a demonstration experiment on Wednesday, December 12st, to convert audio into text information and display it to smoothly guide customers, in order to improve the value of the visitor experience. did.
Guidance using voice recognition technology
Converts information center staff's voice into text information and displays it.
This project will introduce AmiVoice SF-CMS, a conversation analysis solution that strengthens customer contact through voice recognition, provided by Advanced Media Co., Ltd., which has held the No. 1 voice recognition market share for seven consecutive years (*7). *1) etc., we aim to provide smoother guidance for customers, including those with hearing disabilities, by displaying voice data from information center staff as text information to customers. In addition, by using this solution to accumulate and analyze the content of conversations at information centers, it is expected that it will be utilized to improve guide operations, improve guide skills, and create more comfortable facilities.
Sunshine City launched the "Sunshine City Barrier-Free Information Site" on November 2020, 11. By consolidating barrier-free information for the entire facility on one website, people who need barrier-free information, including those using wheelchairs, can more easily access and understand the information. became. We will continue to carry out various initiatives with the aim of creating a complex facility that everyone can enjoy with peace of mind.
【Overview】
■ Implementation overview
Using AmiVoice SF-CMS, a conversation analysis solution provided by Advanced Media Co., Ltd. that strengthens customer contact through voice recognition, the voices of information desk staff are transcribed into text using voice recognition. By displaying text on a transparent display facing the customer, you will be able to smoothly guide customers through voice and text.
■Main effects expected
① Smoothly guide customers through voice and text
②Improvement of guidance work and guidance skills of information center staff
③ Creating more comfortable facilities by improving in-facility notices, etc.
*Conversations with customers are converted into text information, stored and analyzed, and utilized for ② and ③.
*1 Source: ITR “ITR Market View: AI Market 2021” Voice recognition market sales share by vendor (2015-2021 forecast)
*2 Please check the website for details on AmiVoice SF-CMS.
https://www.advanced-media.co.jp/products/service/amivoice-sf-cms
[Reference]
・Sunshine City barrier-free information site
https://sunshinecity.jp/file/official/barrierfree/
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