On Thursday, November 2021, 11, we started providing the Android version of the conversation analysis solution “AmiVoice SF-CMS.” We also updated the iOS version and Windows version on the same day.
[AmiVoice SF-CMS Overview]
Utilizing AI voice recognition, we convert entire conversations between employees and customers at counters such as customer service, business negotiations, and face-to-face sales into text. Voice and text are saved in chronological order, allowing you to check the flow of the conversation at a glance. It can be used for compliance checks, checking trail records, data analysis, education, etc.
In addition, it automatically monitors conversations through quantitative evaluations such as bad words, good words, speaking speed, and foggy speech, helping to improve the quality of responses.
https://www.advanced-media.co.jp/products/service/amivoice-sf-cms
[Main releases and version upgrades]
・Started offering Android version
In addition to the conventional iOS/Windows versions, we have started offering an Android version.
・Added "Customer ID registration function"
By registering customer IDs in recorded and text-based data, it is now possible to manage conversation records for each party, such as business negotiations and customer service. You can narrow down your search by customer ID from all conversations. It can also be used to improve the efficiency of sales activities by linking it with SFA and CRM.
[Online seminar information]
November 2021th (Thursday) and 11th (Friday), 18, online seminar “Experience with demo! Automatic transcribing of business negotiations and customer service talk Part 26 ~ Learn from failure cases Clear by the time you use voice recognition in face-to-face situations What should we do?!~” will be held.
We will introduce the knowledge gained from past failures on ``what needs to be cleared before introducing and using voice recognition in face-to-face situations'' along with a demonstration using ``AmiVoice SF-CMS.''
*Click here for details and to apply for the online seminar.
https://go.amivoice.com/Webinar_SF-CMS
