Comdesign Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President and CEO: Kenji Terao, hereinafter referred to as "Comdesign") is a subsidiary of Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo, Chairman and President: Kiyoyuki Suzuki, hereinafter referred to as "Comdesign") The voice recognition API provided by the voice recognition development platform ``AmiVoice Cloud Platform'' by ``Advanced Media'' has been newly added to the voice recognition service ``CT-e1/SaaS'', a voice recognition service provided by Comdesign. In addition to the recognition engine lineup of ``e1/Speech to Text,'' we will begin providing real-time recognition services.
■Speech recognition API of "AmiVoice Cloud Platform", significance and characteristics of adoption
AmiVoice's voice recognition API, which boasts the top share of the domestic voice recognition market, has been added as the voice recognition engine used in the call center voice recognition function "CT-e1/Speech to Text," which is rare for a service provided by a cloud CTI vendor. . This makes it possible to suggest different speech recognition engines to use depending on the user's needs. AmiVoice Cloud Platform's speech recognition API converts audio streams into text in real time. In addition, you can register words you want to recognize, such as product names and proper nouns, which improves the recognition accuracy of specific words and phrases, such as company terminology and names.
■Easy implementation with serverless collaboration
Because it works on ComDesign's cloud call center, you can easily use voice recognition AmiVoice without the need for complex telephony system settings or dedicated equipment. The results transcribed using voice recognition can be used using a common user interface provided by ComDesign.
This eliminates the need for expensive initial investments such as specialized equipment and UI development, making it easy to use voice recognition services.
With the launch of the voice recognition function of "AmiVoice Cloud Platform," ComDesign's platform concept CCP (Converged Communications Platform) will further develop. It is expected to be used in functions that require processing.
■ About CCP (Converged Communications Platform)
CCP (Converged Communications Platform) is an initiative that is ideal for call center DX, which has been attracting attention in call centers in recent years and aims to improve business efficiency and create added value by utilizing the "conversations" between customers and communicators as data. Platform concept.
CCP makes it possible to flexibly and easily link "voice data" or "text data" to services that provide solutions such as text mining, conversation analysis, and automatic conversation summarization for the purpose of call center DX. Masu. This allows call centers to engage in call center DX without requiring large initial investments or operational burdens.
[About “CT-e1/SaaS”]
"CT-e1/SaaS" is a cloud-based CTI service provided by Comdesign. In addition to the advantages of cloud-based services such as low cost and no need for dedicated equipment, they also have the advantage of having a high level of comprehensiveness of functions and flexible customization for each implementing company. ) has been adopted by companies. Please refer to the URL below for details.
https://comdesign.co.jp/
[About AmiVoice Cloud Platform]
The speech recognition API provided by AmiVoice Cloud Platform is a development tool for implementing speech recognition functions (real-time recognition/batch recognition) on websites, web applications, smartphone apps, etc. It can be used for various voice recognition services such as voice transcription, voice dialogue, and voice control. Please refer to the URL below for details.
https://acp.amivoice.com/main/
■About Com Design
Comdesign was founded in 2000. In 2008, we started providing cloud-based CTI service "CT-e1/SaaS". Thanks to our highly scalable in-house developed architecture and our unique service model "CXaaS" that can respond in detail to user needs, we are supported by call centers from small to large scale, regardless of industry.
*What is CXaaS (Customer Experience as a Service)?
"CXaaS" is a service model that not only provides and develops cloud CTI functions required by call centers, but also provides human support from specialized engineers necessary for use, for a fixed fee.
