Improve operational efficiency and customer satisfaction with AI voice recognition and digital recording
Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Representative Director, Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media") uses AI voice recognition and digital recording to improve operational efficiency and improve customer satisfaction. The social app “AmiVoice Super Attender DX” will be released on October 10th (Monday). This is the industry's first app (according to our research) that provides facility information and previews on an iPad when handing over a building property. Details and photos of defects pointed out by buyers during the inspection will be shared in real time to remote offices and management waiting rooms.
In addition to chronic labor shortages in the construction and real estate industries, there are also demands for "non-contact/non-face-to-face" measures due to the spread of the new coronavirus, and the aim of further improving the quality of properties and building long-term relationships with buyers. There are various issues such as DX conversion.
"AmiVoice Super Attendant DX" uses digital recording to visualize interactions during previews and realizes rapid information sharing. Since the recorded content is instantly converted into data, it contributes to improving business efficiency by sharing information on the web, inputting handwritten forms, and reducing the work of assigning contractors.

[Usage scene/application]
・Equipment explanation and confirmation record on the conductor line from the entrance to the room
・Equipment explanation and confirmation record in the room
・Registration of defects and photos in the room
・Register signature on output form
・Register schedule for confirmation meeting for revised areas, etc.
【Benefits】
① All information is centrally managed on the cloud. Achieve rapid information sharing
Points registered in the property and photos of the relevant areas are shared in real time to the management PC in the office/management waiting room. All information is stored on the cloud, and data related to previews can be checked anytime and anywhere, making information sharing between attendants and offices more efficient, as well as collaboration with repair companies. Registration of findings can also be done offline, and can be used even in newly built condominiums and detached houses that do not have a Wi-Fi environment.
②Support smooth and detailed customer service. Improve customer satisfaction
Since you can check the points raised before the purchaser returns to the reception booth, smooth and detailed customer service is possible. The registered contents can be immediately output as a check sheet from the management PC. By printing out the findings along with a photo of the relevant area, it is possible to provide more visually easy-to-understand explanations to buyers than with traditional handwritten check sheets.
③ Visualize the progress of the preview in real time. Monitoring the customer service status of attendants
You can check the progress of the preview in real time. The customer service status of attendants can be monitored even from a remote location, contributing to the prevention and early detection of trouble. Locations that require confirmation are displayed in a list on the app, which is effective in eliminating omissions in checks and homogenizing attendants.
④Streamline various operations related to previews. Also effective in reducing costs
By streamlining traditional tasks such as entering handwritten forms and assigning vendors, we reduce the work time required for inspection work. By using AI voice recognition to register points to be pointed out, it is possible to further improve input efficiency. It also contributes to various cost reductions, such as paperless forms and labor savings.
⑤Previews can be held with a small number of people. Contributing to avoiding the Three Cs
Since points can be easily registered on the iPad, in addition to using attendants, it can also be used for self-viewing sessions where buyers themselves check the items. The user-friendly screen design allows for smooth operation even for those using the app for the first time or those unfamiliar with architectural and IT terminology. You can also perform electronic signatures, schedule and reserve confirmation meetings, and check the progress of points raised on the iPad.
[Price/Monthly]
*All prices include tax.
Initial cost: 0 yen. You can use it immediately by purchasing only the required number of licenses for the required month.
| Basic usage fee | 3,278 yen |
| AmiVoice Super Attendant DX (1 license) | 6,600 yen |
[Online seminar “Introducing AmiVoice Super Attendant DX”]
On October 2021, 10 (Monday), to commemorate the release of "AmiVoice Super Attendant DX", we will hold an online seminar to introduce the flow of usage, operational tips, implementation effects, etc. using actual app screens. Masu.
| Overview | |
|---|---|
| Date and Time | Monday, August 2021, 10 18: 14-00: 15 |
| Lecture content | Introducing “AmiVoice Super Attendant DX” |
| Place | Online seminar (Zoom) |
| Entry fee | Free/Advance application required |
Advanced Media will continue to actively develop and provide various services that promote DX in the construction and real estate industries.
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