On Friday, July 24, 7, we will be holding a seminar entitled "Customer Perspective Changes Companies! VOC Utilization Seminar" as outlined below. Titled "One phone call determines a company's image!" - Satisfying 6Cs with voice recognition -, we will be introducing the use of voice recognition technology in 1C (market (customer), competitor, company) activities.
We encourage all companies considering using VOCs to take this opportunity to attend and participate.
【Overview】
■ Date and time: Friday, July 2012, 7 6:14-30:17
■ Venue: Umeda Sky Building Conference Room, Tower West 22nd floor
1-88 Oyodonaka, Kita-ku, Osaka TEL: 06-6440-3901
■ Contact number: 03-5159-5510
■ Capacity: 50 people
■ Course fee: Free (advance registration required)
■ Click here to apply
http://www.alfacom.jp/seminar.html
■ For more information, click here
http://www.alfacom.jp/event/2012/05/20120706seminar.html
[Special Lecture: Lecturer Introduction]
Hajime Miyawaki, President and CEO of Information Kobo Co., Ltd.
After practicing sales promotion at NTT, he has been engaged in research and dissemination activities at a telemarketing think tank established by NTT since 7. After working at NTT Telemarketing (now NTTsolco), he started his own company in XNUMX. His specialty is CRM. He has proposed measures to respond to market changes that incorporate CRM measures, and has established over XNUMX contact centers. He is a practitioner who creates strategic contact centers with the motto, "A contact center without smiling faces will not produce smiling customers." He currently operates CRM centers for seven companies as a house agency.
