On Friday, November 25, 11, CTC will hold a seminar entitled "Recommendations for VOC Analysis in Contact Centers" at its Kasumigaseki headquarters, where they will be presenting a speech recognition solution for call centers. Amivoice ® Communication Suite I will be giving a seminar lecture on this.
We encourage all companies considering using voice in their call centers to participate.
【Overview】
■ Title
Recommendations for "VOC Analysis" in Contact Centers
~Identify the issues! Learn from success stories!~
■ Date and time:
November 11st (Friday) 1:14-00:17 *Registration begins at 30:13
■ Venue:
CTC Kasumigaseki Head Office 20F Seminar Room
Kasumigaseki Building, 3-2-5 Kasumigaseki, Chiyoda-ku, Tokyo
(access: http://www.ctc-g.co.jp/profile/kasumigaseki.html ）
■ Organizer
ITOCHU Techno-Solutions Corporation
(Sponsor: Advanced Media Co., Ltd.)
■Lecture content:
16:15～16:55
VOC analysis requires a large amount of basic data.
Currently, the VOC data obtained at call centers is based on data entered by operators. However, if we look at recent cases, we can see that it is important to collect data that is free of the operators' subjective opinions.
Using voice recognition technology, which has become commonplace in voice search and voice input on smartphones, it is possible to accumulate a huge amount of direct basic VOC data by converting call center conversations into text. We will introduce the method, current status, and near-future VOC collection methods.
■ Participation fee:
Free
Capacity:
40 people (pre-registration required)
*Applications will close as soon as capacity is reached.
■Seminar details and application
https://ctc-form.jp/public/seminar/view/134
