Advanced Media Corporation (Head office: Toshima-ku, Tokyo; CEO: Kiyoyuki Suzuki; hereinafter, "Advanced Media") has developed a speech recognition and information retrieval support system for call centers that utilizes voice recognition.AmiVoice®AssistThis was upgraded as a product to strengthen compliance in call centers and was released on the market in October 2006.
AmiVoice® Assistwas launched in December 2003 as a speech recognition and information retrieval support system for call centers that utilizes voice recognition. To date, its high recognition rate and ease of use have been highly praised, and it has been adopted by many call centers, including Mitsubishi Tokyo UFJ Bank.
The background to this upgrade is the growing need for corporate compliance, including internal control and risk management. In other words, while the importance of security measures for computer systems has already been recognized and measures have been implemented in each company, delays in compliance measures in telephone interactions between companies and customers, which have recently come to light, have become an issue. In particular, in the financial industry, with the enforcement of the Financial Instruments and Exchange Act, there has been a strong desire for "thorough explanation of matters that must be explained and thorough avoidance of saying words that should not be said" from the perspective of protecting users. In order to resolve this situation, the following upgrade has been carried out.
1. High-precision voice recognition is now possible by specifying specific keywords.
In other words, you can register words that should and shouldn't be said as specific keywords, making it possible to thoroughly explain important matters and detect NG words. It can also be used to search, extract, and play back noteworthy phone calls.
2. A new call recording function has been added, which allows you to record phone calls.
3. A new function for monitoring calls by voice and text has been added, allowing administrators to perform monitoring tasks more efficiently.
4. A new automatic update function for client modules has been implemented, making system operation management easier.
5.AmiVoice® CallScriber
This allows seamless integration with the app, which allows you to convert all phone conversations into text.
The product will be exhibited and demonstrated at the 11th Call Center/CRM Demo & Conference, which will be held at Ikebukuro Sunshine City Cultural Hall on November 16th and 17th.
Advanced Media will continue to utilize voice recognition solutions to provide useful, convenient, and appreciated services tailored to a variety of usage scenarios and users.
＜Advanced Media Inc. Company Profile＞
Company name: Advanced Media Inc.
Representative: President and CEO Kiyoyuki Suzuki
Head Office: 3th floor, Sunshine 1, 1-60-48 Higashi-Ikebukuro, Toshima-ku, Tokyo
URL: http://www.advanced-media.co.jp/
Established: April 1997
Capital: 34 yen (as of the end of November 8,587)
Business details:
・AmiVoice®"Solution Support Business" that plans, designs, and develops voice recognition solutions incorporating
・"Licensing Business" provides packaged products that meet market needs identified through the "Solution Support Business"
・Our company itselfAmiVoice®"Service business" that provides services to corporate users and general consumers using
About Advanced Media
Advanced Media has its own voice recognition technologyAmiVoice®This has enabled us to provide a variety of solutions that allow users to input text using their voice.
AmiVoice®The engine is speaker-independent, so users can immediately input voice without prior voice training (enrollment). In the medical field in particular, the system has been introduced in over 1,800 facilities (as of June 2006), and is contributing to the efficiency of medical diagnosis. In addition, the minutes-taking support system has been adopted by many local government assemblies, including the Hokkaido Prefectural Assembly and Numazu City Assembly, and its effectiveness has been highly evaluated.
[Inquiries from the general public]
Advanced Media, Inc.
Sales Headquarters CC Solutions Department
TEL：03-5958-1091
FAX: 03-5958-1033
Email:
info@advanced-media.co.jp
[Press inquiries]
Advanced Media, Inc.
President's office
TEL: 03-5949-2007
FAX: 03-5958-1032
Email:
press@advanced-media.co.jp
*AmiVoice®and logo are registered trademarks of Advanced Media.
*Company names and product names listed are registered trademarks or trademarks of the respective companies.
