Advanced Media Corporation (Head office: Toshima-ku, Tokyo; CEO: Kazuyuki Hasegawa; hereinafter referred to as "Advanced Media") and Turbo Solutions Corporation (Head office: Bunkyo-ku, Tokyo; CEO: Hajime Watanabe; hereinafter referred to as "Turbo Solutions") are pleased to announce a collaboration in sales and technology for automated voice response systems that utilize the voice communication products of both companies.
In recent years, due to the economic downturn triggered by the financial crisis that began in the U.S., there has been a demand to automate routine business operations such as receiving and placing orders in order to reduce business costs. In addition, an increasing number of companies are introducing IP telephones in order to reduce telephone charges and link with IT systems.
The solution that will be fully deployed through this collaboration is a highly versatile and cost-effective automated voice response solution that allows users to input information into the system and complete requests entirely by voice. The introduction of this solution is expected to reduce the total cost of business operations and improve efficiency.
Advanced Media's voice recognition technology "AmiVoice®By linking "AmiVoice" with "IVR+", the IVR (Interactive Voice Response) extension function of "InfiniTalk", an IP-PBX software based on the open source software "Asterisk", it will be possible to develop excellent services in the following areas.
■ Providing a convenient and easy-to-use auto-response solution
Users do not need a computer or dedicated terminal, so the service can be used by a wide range of customers with landlines and mobile phones.AmiVoice®The voice recognition function of makes it possible to provide automated services 24 hours a day with natural, human-like responses.
For example, if you say something vague like, "Um, well, what was it, I lost my card," a conventional voice recognition IVR would not be able to recognize it.AmiVoice®This would allow the result to be conveyed to IVR+ only that "I lost my card," and the IVR+ would then transfer the call to the lost card department.
■ A cost-effective service delivery platform
Traditionally, voice recognition IVRs have been expensive, but InfiniTalk IVR+ can be introduced at a very low price. Furthermore, flows can be easily designed and modified with intuitive operations from a web browser, reducing management and operation costs. Users can now create voice recognition dictionaries themselves, which was previously difficult, and Advanced Media offers an optional service to improve recognition accuracy.
■ A flexible and scalable system that utilizes open source
Since InfiniTalk is based on Asterisk, it can be flexibly customized to meet your requirements by using the AGI (Asterisk Gateway Interface) interface for connecting with external programs and databases. In addition, you can build and operate a system with a high ROI (return on investment) that is always optimal for your business size and purpose without wasting investment.
■ Expected effects for call centers
When using InfiniTalk as an IP-PBX, Advanced Media's voice recognition technologyAmiVoice®The benefits of implementation will be greatest when integrated with a CTI solution that utilizes .
◆ Voice input for call records
When recording customer interaction information, voice input takes about half the time compared to typing, making post-processing faster and easier.
◆Improve the quality of operator responses and monitoring efficiency
By linking with InfiniTalk IP telephones and performing real-time voice recognition, it prevents operators from missing out on reports or entries, making personal decisions, or failing to explain important matters.
◆VOC analysis and compliance measures
Using the InfiniTalk call recording function, recorded voice is recognized and saved as text data, making it easy to accurately analyze conversations between customers and operators and customer requests.
Advanced Media and Turbo Solutions have already implemented the system in the financial market, and will not only promote the implementation of automated voice response systems in the future, but will also jointly roll out the system to government agencies and the distribution industry, aiming to have it introduced to 2 companies over the next two years.
Furthermore, the two companies will work together to expand their business by jointly developing voice solutions that utilize fixed-line and mobile phones, the most basic form of communication and which can be used for any service, for a wide range of industries.
Above
■AmiVoice®
http://www.advanced-media.co.jp/introduction/amivoice.html
About InfiniTalk IVR+
http://www.turbosolutions.co.jp/infinitalk/index.html
http://www.turbosolutions.co.jp/infinitalk/ivrplus.html
＜Media Inquiries＞
■Advanced Media Co., Ltd.
Corporate Planning Department Public Relations Team
TEL：03-5949-2007
FAX: 03-5958-1032
Email:press@advanced-media.co.jp
■Turbolinux, Inc.
public relations
TEL：03-5766-1660
Email:press@turbolinux.co.jp
<Customer inquiries>
■Advanced Media Co., Ltd.
Moriwaki, Sales Group, Solutions Division
TEL: 03-5958-1091
FAX: 03-5958-1033
Email:info@advanced-media.co.jp
■Turbo Solutions Co., Ltd.
Sales Headquarters Oba
TEL：03-5818-6626
FAX: 03-5818-6627
Email:info@turbosolutions.co.jp
*The company names and product names listed are trademarks or registered trademarks of the respective companies.
