Improved convenience through integration of FAQ search and management system and voice recognition system
Advanced Media Inc. (Head office: Toshima-ku, Tokyo; President and CEO: Kazuyuki Hasegawa; hereinafter "Advanced Media") and Nomura Research Institute, Ltd. (Head office: Chiyoda-ku, Tokyo; Chairman and CEO: Akihisa Fujinuma; hereinafter "NRI") have announced that they have jointly developed Advanced Media's voice recognition technology "AmiVoice®" and NRI's text mining solution "TRUE TELLER®" and will begin proposing new solutions for contact center operations from August 2009, 8.
This collaboration involves the use of text mining technology to search and manage FAQs using the "TRUE TELLER® "FAQ Knowledge" and voice recognition technologyAmiVoice®
The voice recognition system "AmiVoice® Assist" will begin sales activities for the "Automatic Voice Search Option," a solution that links with ". This will speed up contact center operations and reduce work costs.
In recent years, the role of contact centers, which are important points of contact between companies and customers, has expanded beyond just responding to customer inquiries to include understanding customer needs and risk management. As a result, the workload of operators and supervisors who handle phone and email inquiries, such as entering call history, searching FAQs during calls, and writing reports to related departments, is increasing year by year. How to reduce the cost of these tasks without lowering the quality of these tasks is an issue facing many companies.
To address these challenges, the two companies have developed a voice recognition system calledAmiVoice® Assist" and text mining solution "TRUE TELLER®We will propose a new solution that combines
This solution reduces the workload of entering search conditions through voice input, while at the same time improving search accuracy through text mining technology, significantly shortening the time it takes to find the knowledge needed to answer questions. This is expected to reduce operator talk time, increase the number of cases handled per hour, and improve customer satisfaction.
Advanced Media will continue to cooperate with NRI to improve customer convenience by developing voice recognition technology.AmiVoice®We provide a new text mining solution that utilizes
This product will be exhibited as a reference at the Call Center/CRM Demo & Conference 2009 in Osaka, to be held at MyDome Osaka from July 7th to 29th, 30.
Above
[Contact for News Releases]
Advanced Media Inc. Corporate Planning Department Public Relations Team
TEL：03-5949-2007
Email:press@advanced-media.co.jp
[Inquiries regarding products and services]
Advanced Media Solutions Division Moriwaki
TEL: 03-5958-1091
Email:info@advanced-media.co.jp
Nomura Research Institute, Business Intelligence Division, Kanda, Nakagawa
TEL：03-6270-8247
Email:trueteller@nri.co.jp
[Reference]
About Advanced Media, Inc.
Advanced Media has its own voice recognition technology
AmiVoice®This has enabled us to provide a variety of solutions that allow users to input text using their voice.
AmiVoice®The voice recognition engine allows immediate voice input (speaker-independent) without the need for pre-learning (enrollment) for each user. It is primarily used in the fields of medicine, education, entertainment, meeting minutes, call centers, and business solutions. For example, in the medical field, it has been introduced in over 2,900 facilities (as of the end of March 2009), and it has contributed to the efficiency of medical diagnosis, and its effectiveness in implementation has been highly praised. In 3, voice recognition technology
AmiVoice®"Voice Input Mail," which utilizes voice input, won the "Software Product of the Year® 2008" (SPOTY2008) award sponsored by the Information-Technology Promotion Agency (IPA), an independent administrative institution affiliated with the Ministry of Economy, Trade and Industry.
Advanced Media Inc. website:
http://www.advanced-media.co.jp/
● "AmiVoice® Assist" Price (excluding tax)
AmiVoice® Assist Client
15 yen (XNUMX seat)
AmiVoice® Assist Server
50 yen (XNUMX server license)
Operator speech recognition language model site license (separate consultation required)
Voice recognition tuning: Please inquire separately
(An additional audio capture device is required: we will propose this separately according to your environment.)
● "TRUE TELLER®About "True Teller Text Mining"
Nomura Research Institute's original text mining system analyzes huge amounts of text data received from customers, such as inquiries to call centers and responses to surveys, and can be used to develop products and improve services. Since the release of Ver. 2001 in September 9, the system has been adopted by over 1.0 companies (350 licenses in total), including major manufacturers of housing, automobiles, pharmaceuticals, mail order, finance, marketing research companies, and call center outsourcers, and is used for call center inquiry analysis, FAQ creation, customer satisfaction surveys, product development, marketing analysis, and more. TRUE TELLER®was chosen as the No. 2009 in text mining share in the February 2009 issue of "CRM/BI Package Software Market Outlook 2 Edition" published by MIC Research Institute.
TRUE TELLER® Homepage:
http://www.trueteller.net
● "TRUE TELLER® FAQ Knowledge" Ver4.0AmiVoice® Assist" Cost of linking (excluding tax)
Product: FAQ knowledge base system (5 or more simultaneous login users) from 280 million yen
Approval function option 120 million yen
Case analysis and case search function option: 120 million yen
Attachment search function option 120 million yen
Internet publishing option: 140 million yen
Mobile FAQ Site Option 280 million yen
Services: Public FAQ Search screen design customization (separate consultation)
TRUE TELLER® Collaboration options: Please inquire separately
● "TRUE TELLER®
System requirements (essential conditions) for "FAQ Knowledge Ver4.0"
Server: OS: Microsoft Windows 2000 Server, Windows Server 2003
CPU…Dual-Core Intel Xeon 5110 1.60GHz
Memory: 1.0GB (2.0GB or more recommended)
HDD: 1.2GB or more free space
(This does not include actual data, but is the amount of space required for this system)
[Copyright/Trademark]
Copyright 2009 Advanced Media, Inc.
AmiVoice®and logo are registered trademarks of Advanced Media.
Company names and product names mentioned are registered trademarks and trademarks of their respective companies.
