Developed a "small 2-channel face-to-face microphone" and a "conversation analysis solution" that visualize customer service and business negotiations through masks and acrylic panels using voice recognition, to be released this winter

Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media") is a small, face-to-face 2 channel dedicated to voice recognition that can visualize customer service and business negotiations through masks and acrylic boards. We will release the microphone "AmiVoice Front FF01" this winter, and the conversation analysis solution "AmiVoice SF-CMS" in early November.

It will be exhibited as a reference at the online exhibition "FIT10 online (Financial International Information Technology Exhibition)" to be held on October 8th (Thursday) and 9th (Friday).

From the perspective of preventing the spread of the new coronavirus, the Ministry of Health, Labor and Welfare strongly urges us to take measures such as ``covering areas where people meet with each other with acrylic boards, transparent vinyl curtains, etc.'' As a result, it is becoming increasingly difficult to record and utilize conversations during face-to-face sales and counter operations, which require stronger compliance and visualization of conversations.

Against this background, we have developed the "AmiVoice Front FF2", a small 01-channel microphone for face-to-face use dedicated to voice recognition that can record clear voice even through a mask or acrylic board, and the conversation analysis solution "AmiVoice SF-CMS". . Record audio with a lightweight and compact microphone that measures 5.2 cm wide, 2.4 cm high, and weighs 9 grams. We use our unique technology to separate the voices of the customer and the person in charge, and transcribe them into text using voice recognition.

By recording and visualizing conversations at counters such as customer service, business negotiations, and face-to-face sales, it can be used for compliance checks, trail records confirmation, data analysis, education, etc.

It can be used in a variety of face-to-face situations, such as at store customer counters and diplomatic business offices.

[Operation image]

【Use scene】

[Expected effects]

・Visualize customer service by recording and managing conversations

・Save conversations regarding contract procedures, etc. as a trail record

・Streamline response records and business report creation through voice recognition

・Accumulate all customer opinions, requests, etc. Data can be used by analyzing it

[Conversation analysis solution “AmiVoice SF-CMS”, overview]

① Convert the entire conversation into text using voice recognition. Conversation flow can be checked at a glance

Converts entire conversations between employees and customers into text. Voice and text are saved in chronological order, so you can check the flow of the conversation at a glance. Since you can narrow down past conversations using keyword searches and filtering searches, you can pinpoint the data you need.

You can also set tags for each conversation to categorize large amounts of conversation data.

②Mask function that allows you to hide personal information, etc.

You can mask information that you do not want to leave as data, such as personal information. It is possible to mask both text and audio.

*Once masked, text and audio cannot be restored.

③Conversation quality evaluation function automatically scores NG words, speaking speed, etc.

Automatically evaluates conversations based on NG words, GOOD words, speaking speed, foggy speech, etc. Each keyword and evaluation criteria can be set individually. Monitor conversations using quantitative evaluation criteria and help improve response quality.

In addition to being used for face-to-face sales and sales, "AmiVoice SF-CMS" will also be compatible with non-face-to-face situations such as online sales.

Advanced Media will continue to strive to develop and provide various services and solutions that utilize voice recognition.

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