A solution for contact centers that utilizes AI voice recognition technology AmiVoice has been selected as an IT tool eligible for the Ministry of Economy, Trade and Industry's "IT Implementation Subsidy 2020".
The 2020 IT introduction subsidy will subsidize a portion of the business expenses for small and medium-sized enterprises/small businesses that want to introduce IT tools (software, services, etc.). This is a subsidy aimed at improving skills.
The applicable products are as follows.
■For contact centers
Product name | Subsidy rate | Subsidy | |
1 | AI voice recognition solution for cloud-based contact centers (Real-time recognition) | One thousandth | Within 450 yen |
2 | AI voice recognition solution for cloud-based contact centers (batch recognition) | One thousandth | Within 450 yen |
3 | Automatic response quality evaluation report creation tool for contact centers | One thousandth | Within 450 yen |
4 | For on-premises contact centers AI voice recognition solution (real-time/batch recognition) | One thousandth | Within 450 yen |
*On September 9th, "AmiVoice CQM Assist ~POWERED by PERSOL WORKS DESIGN~" was added.
*On October 10th, "AmiVoiceCommunication Suite" was added.
*Click here for products eligible for IT introduction subsidies for medical care, construction/real estate.
http://www.advanced-media.co.jp/newsrelease/18080
*Click here for details on the 2020 IT introduction subsidy
