Mizuho Information & Research Institute, Inc. (Head office: Chiyoda-ku, Tokyo; President and CEO: Obara Norio; hereinafter "Mizuho Information & Research Institute") and Advanced Media Corporation (Head office: Toshima-ku, Tokyo; President and CEO: Hasegawa Kazuyuki; hereinafter "Advanced Media") have developed a secure "voice authentication" function for the sales support system for iPhone™ 3GS, and will provide and introduce it to AIG Edison Life Insurance Co., Ltd. (Head office: Sumida-ku, Tokyo; President and CEO: Kataoka Kazunori; hereinafter "AIG Edison Life").
The newly developed "voice authentication" function combines voiceprint authentication with a variety of other authentication and security features to reduce the false positive rate to below 0.00000003%*1, ensuring high security. As this new function enables smooth and strict identity authentication, AIG Edison Life Insurance, which has been using the iPhone 2009GS since August 8 as a sales support tool for sales activities based on accurate information in real time while maintaining a high level of security, has decided to introduce the new "voice authentication" function to all of its sales staff.
At the same time, AIG Edison Life Insurance Co., Ltd. announced that it would begin selling the "AmiVoice® The company has also introduced a voice recognition function that combines the "Voice Recognition Engine" with the "General-Purpose Speech Recognition Insurance Language Model™," which is based on the know-how Mizuho Information & Research Institute has cultivated in its insurance industry operations.This means that when sales staff use their iPhone 3GS to access internal e-mail or sales support sites, they can quickly use voice recognition to compose e-mails and search customer data, significantly improving work efficiency while promoting high security and strengthening compliance in the insurance industry.
Mizuho Information & Research Institute and Advanced Media will continue to make improvements through the trial implementation, such as adding new terminology, and will continue to prepare for full operation in June 2010. They will also aim to promote the introduction of the system to other financial institutions.
Above
■ iPhone 3GS "Voice Authentication" Function Features
◆High security with a false positive rate of 0.00000003%
By combining voiceprint authentication with various other authentication and security features, a false positive rate of less than 0.00000003%*1 has been achieved. This ensures high security, enables smooth and strict identity authentication, and prevents unauthorized access such as identity theft using recorded voice. This "voice authentication" feature on the iPhone is the first to be put into practical use in Japan*2.
■ iPhone 3GS voice recognition features
◆Comprehensive coverage of terms specific to the insurance industry
Advanced Media's voice recognition technologyAmiVoice®Based on this, it is equipped with a language model tuned for text input based on the "General-purpose Speech Recognition Language Model for Insurance™" which incorporates the know-how and insurance terminology that Mizuho Information & Research Institute has cultivated in its work for the insurance industry. This reduces misrecognition of insurance terminology and enables quick text input.
*1, *2 According to research by both companies
About AIG Edison Life Insurance (http://www.aigedison.co.jp/）
AIG Edison Life is a life insurance company that aims to be "the best sales and service company in Japan," fulfilling its vision of providing its customers with the greatest satisfaction - lifelong peace of mind and trust - by providing attentive service based on its consulting skills in proposing insurance products, as well as its outstanding insurance know-how and product development capabilities.
About Mizuho Information & Research Institute (http://www.mizuho-ir.co.jp/）
Mizuho Information & Research Institute, as "a true business partner that realizes the vision of our customers together with them and is trusted by them," provides total support for our customers' businesses with three services: consulting, system integration, and outsourcing. In the insurance field, we provide SI services that combine our extensive business know-how and the latest technology, ranging from call centers and sales support to maintenance operations.
About Advanced Media (http://www.advanced-media.co.jp/）
Advanced Media has developed its own voice recognition technologyAmiVoice®This has enabled us to provide a variety of solutions that allow users to input text using their voice.
AmiVoice®The voice recognition engine allows immediate voice input (speaker-independent) without the need for pre-learning (enrollment) for each user. It is primarily used in the fields of medicine, education, entertainment, meeting minutes, call centers, and business solutions.
Copyright and Trademarks
Copyright 2010 Mizuho Information & Research Institute, Inc. / Advanced Media, Inc.
AmiVoice®and logo are registered trademarks of Advanced Media.
The generic speech recognition insurance language model is a trademark of Mizuho Information & Research Institute, Inc.
Company names and product names mentioned are registered trademarks and trademarks of their respective companies.
Inquiries regarding this matter
■Inquiries from the press
Mizuho Information & Research Institute, Inc.
Public Relations Office: Ayako Sato, Yuji Hiraishi
TEL: 03-5281-7548
E-mail: info@mizuho-ir.co.jp
Advanced Media, Inc.
Business Administration Department Public Relations Team
TEL: 03-5949-2007
FAX: 03-5958-1032
Email:press@advanced-media.co.jp
■Inquiries regarding services
Mizuho Information & Research Institute, Inc.
Masami Narii, General Manager, Financial Systems Operations Department
TEL: 03-5281-7581
■ Voice recognition technologyAmiVoice®Inquiries about
Advanced Media, Inc.
Takeo Sakaguchi, Sales Group, Solutions Division
TEL: 03-5958-1091
FAX: 03-5958-1033
Email:info@advanced-media.co.jp
■ Operational image
