Keyword search and text conversion will improve work efficiency and quality!!
Alphacom Inc. (Head office: Chuo-ku, Tokyo; CEO: Yutaka Iida; hereinafter "Alphacom"), a company that provides systems engineering services for contact centers, and Advanced Media Inc. (Head office: Toshima-ku, Tokyo; CEO: Kiyoyuki Suzuki; hereinafter "Advanced Media") have announced that they will be incorporating Advanced Media's voice recognition engine into the Voistore Pro. call recording system for contact centers.AmiVoice®We will incorporate this and start selling the linked solution as an optional feature for Voistore Pro.
In the context of customer-oriented marketing strategies, the need for voice messaging has expanded significantly, and the methods of its use are changing. By converting voice into text, the scope of its use is greatly expanded, allowing users to search for and play back specific words, or perform trend analysis by linking with analysis tools, which is not possible by simply "listening" to the audio.
As companies receive a lot of customer feedback, including through social media, how they utilize this treasure has become a major key for companies.
Under these circumstances, Alphacom has taken advantage of its rich experience in introducing and operating systems to combine Advanced Media's voice recognition technology with VOISTORE's Voistore Pro., a cost-effective call recording system with a proven track record in Korea.AmiVoice®By incorporating the above functions, while keeping the user interface the same as Voistore Pro, and implementing a keyword search function and full-text transcription function for recorded calls, it will be possible to improve monitoring efficiency, utilize it for marketing, and perform VOC analysis, thereby promoting increased customer satisfaction. The two companies will work together to proactively expand marketing to contact centers in industries such as finance, manufacturing, and mail order, as well as telemarketing companies, that are looking to utilize VOC or improve customer service quality.
Although converting telephone voice into text has been achieved with telephone recording devices made in Israel and the United States, when they were introduced in Japan, there were many operational issues, such as the fact that the performance improvement tuning work for Japanese voice recognition had to be done overseas, and the inability to provide voice recognition dictionaries specialized for business purposes. By supporting these practical issues of voice recognition, Advanced Media will be able to provide you with a cheaper, more reliable and long-term use.
[Features of VOISTORE's call recording system]
It has been highly praised by on-site managers for its easy-to-use interface and high searchability. It provides voice call recording at a low price while maintaining the same high functionality as conventional products. The main features are as follows.
1. Supports simultaneous recording of analog, digital and VoIP in the same unit.
2. A proven track record with various PBX/CTI integrations, including Avaya, Cisco, NEC, and Genesys.
3. Real-time monitoring is unlimited and free.
4. API disclosure allows integration and customization with various application systems.
[Expected benefits of transcribing phone calls]
■ Improved monitoring efficiency
It becomes easier to search for specific words such as risk words and NG words, and it becomes possible to pick up only suspicious calls and dramatically improve monitoring efficiency. It also supports operator training using full text.
■ Use in marketing
By searching trending words and keywords, you can grasp customer needs and use this information in your product and service strategies.
■ Linking with voice analysis systems enables trend analysis
By converting the entire voice message into text, the system can efficiently calculate trends in the content of calls, etc. It also makes it possible to efficiently evaluate and provide feedback to operators.
Through this partnership, it will be possible to provide a comprehensive service covering the entire process of contact center system operation, from recording and management of telephone call audio, to conversion to text, search, and analysis and utilization of text data.
Above
[COMPANY PROFILE]
<AlfaCom, Ltd.>
Representative: Representative Director Yutaka Iida
Head Office: Kyobashi Mitsubishi Building 1F, 7-3-7 Ginza, Chuo-ku, Tokyo
URL:
http://www.alfacom.jp/
Established: January 1998 (Company registration date: November 1)
Capital: 3,000 million yen
Business description: Sales of Voistore, a call recording system; contact center system operation consulting
Alphacom has been providing technical support and system implementation support to contact centers. Since September 2007, we have been selling Voistore as the sole distributor in Japan for the call recording system VOISTORE. Currently, we have about 9 channels in Japan, and our products are highly regarded for their ease of use, high searchability, and rapid support system.
Since 2011, rather than just selling the system, we have begun supporting operations and providing operational consulting to help our customers, and we hope to be of help in "utilizing VOC" not only for our users but for the entire contact center industry.
<Advanced Media Co., Ltd.>
Representative: Kiyoyuki Suzuki, Representative Director, Chairman and President
Head Office: 3th floor, Sunshine City Cultural Hall, 1-4-6 Higashiikebukuro, Toshima-ku, Tokyo
URL:
http://www.advanced-media.co.jp/
Established: December 1997
Capital: 45 million yen (85 shares) (as of the end of March 152,602)
Business details:
◆AmiVoice®"Solution business" that plans, designs, and develops voice recognition solutions that incorporate
◆AmiVoice®"License business" that provides application products that incorporate
◆For services to internal users and general consumersAmiVoice®"Service business" to provide
Advanced Media has its own voice recognition technologyAmiVoice®This has enabled us to provide a variety of solutions that allow users to input text using their voice.
AmiVoice®The voice recognition engine allows immediate voice input (speaker-independent) without the need for pre-learning (enrollment) for each user. It is primarily used in the fields of medicine, education, entertainment, meeting minutes, call centers, and business solutions. For example, in the medical field, it has been introduced in over 3,830 facilities (as of the end of March 2012), and it has contributed to the efficiency of medical diagnosis, and its effectiveness in implementation has been highly praised. In 3, voice recognition technologyAmiVoice®The "Voice Input Mail" service, which utilizes voice input technology, won the "Software Product of the Year" award hosted by the Information-Technology Promotion Agency (IPA), an independent administrative institution affiliated with the Ministry of Economy, Trade and Industry.®We won the "SPOTY2008" (SPOTY2008).
[Inquiries regarding this matter]
■Customer
AlphaCom Inc.
Sales & Marketing Department Person in charge: Yoshino
TEL：03-5159-5510
FAX: 03-5159-5511
Email:
alfa-info@alfacom.jp
Advanced Media, Inc.
CTI Business Division, Moriwaki
TEL：03-5958-1091
FAX: 03-5958-1033
Email:
ami-cti-info@advanced-media.co.jp
■Press relations
AlphaCom Inc.
Sales & Marketing Department Person in charge: Yoshino
TEL：03-5159-5510
FAX: 03-5159-5511
Email:
alfa-info@alfacom.jp
Advanced Media, Inc.
Business Administration Department Public Relations Team
TEL：03-5958-1307
FAX: 03-5958-1032
Email:
press@advanced-media.co.jp
[Copyright/Trademark]
Copyright 2012 Advanced Media, Inc.
AmiVoice®and logo are registered trademarks of Advanced Media.
Company names and product names mentioned are registered trademarks and trademarks of their respective companies.
