Even small and medium-sized call centers can use it cheaply and easily, with minimal initial costs!
Advanced Media Corporation (Headquarters: Toshima-ku, Tokyo; Chairman and CEO: Suzuki Kiyoyuki; hereinafter referred to as "Advanced Media") will launch a cloud-based voice recognition service for call centers on Thursday, November 2012, 11.
This service is the first in the call center field among various cloud services that Advanced Media plans to develop in the future as the core of its business strategy. By providing an information service that utilizes voice recognition technology to summarize and analyze customer feedback and utilize it for management on a pay-per-use cloud basis, it has become possible to keep initial costs down and use the voice recognition system easily and inexpensively.
It will be introduced at the Call Center/CRM Demo & Conference 2012 to be held at the Sunshine City Convention Center from Thursday, November 11th to Friday, November 15th, 16.
Our company started providing voice recognition solutions for call centers in 2003, and in the spring of 2010, we started providing the voice integration solution "AmiVoice®Communication SuiteHowever, particularly in small and medium-sized call centers, there is a need to transcribe only necessary calls, but the cost makes it difficult to implement.
In response to these needs, we will begin offering a cloud-based voice recognition service. This will eliminate the need for companies to install their own voice recognition systems, allowing them to use voice recognition systems cheaply and easily.
First, we will start a service that allows users to upload audio files recorded with a call recording device to a cloud server and download the files that have been recognized by voice recognition. After that, we will start a service that allows users to upload audio files recorded with a call recording device to a cloud server and download the files that have been recognized by voice recognition.AmiVoice®Communication SuiteWe will expand our service so that the functions of `` can be used on the cloud.
■About this cloud-based voice recognition service
【Service contents】
Once you upload the audio file you recorded to the server via encrypted communication (HTTPS), the voice recognition process will be performed automatically. After processing, you will be able to download the processed file containing the audio and text.
[Main applications]
Transcription of complaint calls, etc., for operator training, visualization of VOC calls, analytical purposes such as consulting and marketing, extraction of complaints from all calls, visualization of VOC, checking sales talk during outbound calls, and more efficient monitoring at the time of contracting for securities and insurance business.
*The cloud server has voice recognition dictionaries for each industry, so you can select and use the most appropriate voice recognition dictionary.
*The voice recognition dictionaries initially available will be five types: finance, communications, pharmaceuticals, manufacturing, and general-purpose.
*We also provide a function that allows users to register words.
【usage fee】
Starting from 60 yen/minute (If your monthly usage is high, we will propose a fixed-rate value plan separately)
Advanced Media will continue to develop innovative products and customer services for the call center industry, where operations are becoming increasingly sophisticated and diverse, and will continue to develop services that value customer feedback. This service will be exhibited at the Call Center/CRM Demo & Conference 2012, which will be held at the Sunshine City Convention Center from Thursday, November 11th to Friday, November 15th, 16.
[Inquiries regarding this matter]
■Customer
Advanced Media, Inc.
CTI Division
TEL：03-5958-1091
FAX: 03-5958-1033
Email:
ami-cti-info@advanced-media.co.jp
■Press relations
Advanced Media, Inc.
Business Administration Department Public Relations Team
TEL：03-5958-1307
FAX: 03-5958-1032
Email:
press@advanced-media.co.jp
[Copyright/Trademark]
Copyright 2012 Advanced Media, Inc.
AmiVoice®and logo are registered trademarks of Advanced Media.
Company names and product names mentioned are registered trademarks and trademarks of their respective companies.
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