Accelerating the spread of voice call utilization solutions by combining cost-effective domestically produced call recording equipment with advanced voice recognition technology
The call recording system "LogAgent" of TEAC Corporation (Head office: Tama City, Tokyo, President and CEO: Yuji Hide, hereinafter "TEAC"), a long-established audio equipment manufacturer, has been integrated with the integrated voice recognition system for call centers "AmiVoice®Communication Suite" We will collaborate with "
Since its founding in 1953, TEAC has contributed to society with its main business area of "recording and playback." The telephone call recording (voice logging) business has been expanding for over 1980 years since the 30s. Telephone call recording has evolved from the analog era to the digital era, with compression and storage technologies evolving day by day. In addition, the progress of call center systems has accelerated, and a robust and reliable telephone call recording (voice logging) system is indispensable for building medium- to large-scale systems. Among them, the clear voice recording and robust system provided by TEAC have been well-received for its safety and security, and are used in many system constructions, mainly in government agencies.
Meanwhile, Advanced Media has been developing voice recognition technology since 2003.AmiVoice®We provide voice recognition solutions for call centers using AmiVoice® Communication Suite. Call centers are positioned as important bases in CRM (Customer Relationship Management) strategies, and are expected to utilize useful information generated from contact points with customers, such as inquiries about products and services, maintenance, and handling of inquiries and complaints, to improve services and develop new products. However, while they are positioned as important bases in corporate strategies, there are limitations to how voice data, which is the "real voice of customers," can be utilized because it is sound, and this precious "treasure" has not been fully utilized in management. Therefore, we have developed "AmiVoice® Communication Suite," which utilizes voice recognition technology to convert voice generated during call center operations, which are the contact points with customers, into text data and turn it into usable "treasure."
"Through this collaboration, we hope to be able to significantly promote the spread of voice recognition solutions, as initial implementation costs will be relatively low compared to existing overseas products."
TEAC expects to expand its share and increase sales of "LogAgent" in the call center market, while Advanced Media expects to expand sales of voice recognition products and services.
From the user's perspective, it will be possible to use a voice recognition solution at a relatively low cost. In terms of support, there are also great benefits, such as the quick response to problems that only a domestic manufacturer can provide, and reduced system operation/maintenance costs.
◆Features of "LogAgent"
・Supports recording of IP telephone (SIP) (NEC UNIVERGE compatible). Records up to 384 channels per system.
- LA-5000 can use a general-purpose server. LA-5100IP uses a TEAC designated server.
- Scalable and multi-client simultaneous access to call information
・Integration with external systems and software such as CTI
・Call information with customers is managed as a data file on the server along with other call information.
・By creating application software that controls recording and sends tag information to the LA-5100IP,
It is possible to integrate recording with CTI systems, and when playing back, tagged call information can be used as a search key.
■ "AmiVoice®Features of "
・Japanese voice recognition for Japanese companies
・Proven track record in various industries including medical, minutes, smartphones, and call centers
・No. 1 in the number of implementations in the call center industry
- Supports many types of audio, including telephone audio, microphone audio, and smartphone audio.
・Developing, providing and maintaining dictionaries specialized for business purposes
- Supports unspecified speaker/recorded audio files
・We have a large number of industry-specific voice recognition dictionaries.
[Configuration image]
5100) LogAgent LA-XNUMX IP records clear audio from IP lines and records the audio on the call server.
2) The recorded call data will be saved onto a disk for audio storage.
XNUMX)AmiVoice®Communication SuiteThe system will automatically capture the audio and process it for voice recognition.
4) Voice recognition is processed and large amounts of call ⇒ text data are stored.
5) Operators and administrators can search, play back, and output text of calls through a web browser.
6) If necessary, we can also integrate with text mining and big data analysis tools.
[COMPANY PROFILE]
<TEAC Corporation>
Representative: Chairman and CEO Yuji Hide
Head Office: 1-47 Ochiai, Tama City, Tokyo
URL: http://www.teac.co.jp/
Established: March 1952, 8
Capital: 60 billion yen (289,317,134 shares) (as of the end of March 2013)
Business Description: Audio equipment business: manufacturing and sales
High-end AV equipment, general AV equipment, music production audio equipment, special earphone equipment
Information equipment business: manufacturing and sales
Aircraft recording and playback equipment, medical image recording equipment, measuring equipment, telephone recording equipment
Disc publishing equipment, computer peripherals,
Drives for Consumer and Industrial Products
<Advanced Media Co., Ltd.>
Representative: Kiyoyuki Suzuki, Representative Director, Chairman and President
Head Office: 3th floor, Sunshine City Cultural Hall, 1-4-6 Higashiikebukuro, Toshima-ku, Tokyo
URL: http://www.advanced-media.co.jp/
Established: December 1997
Capital: 45 yen (9,609 shares) (as of the end of September 15,282,200)
Business details:
◆AmiVoice®"Solution business" that plans, designs, and develops voice recognition solutions that incorporate
◆AmiVoice®"License business" that provides application products that incorporate
◆For services to internal users and general consumersAmiVoice®"Service business" to provide
``Voice Input Mail'' won the ``Software Product of the Year® 2008'' (SPOTY2008) sponsored by the Information-technology Promotion Agency (IPA), an affiliated organization of the Ministry of Economy, Trade and Industry.
[Inquiries regarding the call recording device "LogAgent"]
<TEAC Corporation>
■Press relations
Information Equipment Division, Marketing Department
TEL: 042-356-9161
FAX: 042-356-9185
Email:isd-pm@teac.co.jp
■Customer
Hirabayashi, Information Equipment Sales Department, VL Sales Division
TEL: 042-356-9162
FAX: 042-356-9185
Email:isd-pm@teac.co.jp
<Advanced Media Inc.>
■Press relations
Business Administration Department Public Relations Team
TEL：03-5958-1307
FAX: 03-5958-1032
Email:press@advanced-media.co.jp
■Customer
Advanced Media, Inc.
CTI Business Division, Moriwaki
TEL：03-5958-1091
FAX: 03-5958-1033
Email:
ami-cti-info@advanced-media.co.jp
[Copyright/Trademark]
Copyright 2013 Advanced Media, Inc.
AmiVoice®and logo are registered trademarks of Advanced Media.
Company names and product names mentioned are registered trademarks and trademarks of their respective companies.
