Reduced average monthly overtime hours by half, improving patient and job satisfaction
St. Marianna University Hospital's "Nurse Happy Project (NHP) - Reducing recording time through voice input", which utilizes "AmiVoice MLx", a cloud-based voice input service for medical use provided by Advanced Media Inc. (headquarters: Toshima-ku, Tokyo; Chairman and CEO: Suzuki Kiyoyuki, hereinafter referred to as "Advanced Media"), has been awarded the Nursing Work Efficiency and Advanced Case Study Award 2019.
The Nursing Work Efficiency and Advanced Case Award is an award that widely solicits initiatives to promote work styles that allow nursing staff to demonstrate greater expertise, improve productivity, and improve service quality, and aims to recognize and publicize those that are highly versatile and effective. This time, St. Marianna University Hospital's initiative using voice input was recognized and won the Encouragement Award.
[Nurse Happy Project (NHP) - Reducing recording time through voice input]
While the turnover rate is high due to long working hours and chronic labor shortages, the range of work that nursing staff are responsible for is expanding year by year. St. Marianna University Hospital, which is about to open a new hospital, is using the smartphone voice input service "AmiVoice MLx" with the aim of improving patient and job satisfaction by improving work efficiency.
By using voice input for record-keeping tasks such as collecting patient information, the average monthly overtime hours per person was reduced by about half, greatly contributing to improved work efficiency and resulting in increased patient and job satisfaction.
[Effects of introduction]
Voice input has improved the speed of record input by about 4.5 times compared to keyboard. Voice input results on a smartphone can be transferred and pasted to an offline computer via Bluetooth. Records can be recorded anytime, anywhere in a timely manner, so more accurate and high-quality information can be obtained compared to previous records that relied on memory. With the introduction of voice input, records outside of working hours have been reduced by two-thirds, and the average monthly overtime hours have been reduced by half.
By reducing the time spent on record-keeping, the time that nursing staff and patients can directly interact has increased, and both patient satisfaction and job satisfaction have improved significantly. We expect to see further improvements in the quality of medical care, patient services, and work styles in the future.
[Comment from St. Marianna University Hospital]
We are honored to receive the Encouragement Award at the Nursing Work Efficiency and Advanced Case Studies Awards.
This case study was presented as part of our organization's "Nurse Happy Project," where we presented the efficiency of voice input using AmiVoice as part of our work improvement efforts. We feel that AmiVoice's excellent language recognition and high conversion rate for medical terminology are truly wonderful, without any exaggeration.
Our surgical ward has a lot of patients coming in and out, and nurses have long overtime hours, but the introduction of voice input has led to the use of free time and reduced overtime hours. It has also produced very good results, such as increasing the time spent on direct nursing care. In particular, inputting data while waiting for toilet assistance at night has been effective in protecting patients' safety and reducing the sense of urgency of nurses.
St. Marianna University School of Medicine Hospital Nursing Department Head Nurse
Ms. Tomoko Fujino
Advanced Media will continue to utilize voice input and actively engage in product development and service provision that contributes to improving work efficiency in the medical field.
Introduction example: St. Marianna University Hospital “AmiVoice MLx used in nursing”
[AmiVoice MLx Overview]
This is a cloud-based voice input service for medical use that can transfer voice input from a smartphone to a PC. You can easily create notes by voice input while you are out or on the move, and transfer them via Bluetooth to electronic medical records or reporting systems on hospital PCs.
https://medical.amivoice.com/mlx/
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