Standardize customer service operations and realize efficient preview operations with high customer satisfaction.
Advanced Media Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Representative Director, Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media") is the first company in the construction and real estate industry (according to our research) to utilize AI voice recognition to conduct private viewings. From December 12st, we will start selling a preview management support app that visualizes indoor interactions. This is a new service of the construction process management platform service "AmiVoice Super Inspection Platform."
For newly built apartment complexes, we hold a viewing session for buyers to explain the property's incidental facilities and check the interior finishes before handing over the building. At the preview, the purchaser will check the equipment and finish based on the guide's explanation, and if any defects are found, repairs or replacements will be made with mutual consent. While there is a need for smooth and efficient guidance, interactions between guides and buyers take place behind closed doors, meaning that construction companies and other operating companies are unable to keep track of the progress of explanations and issues pointed out at individual viewings until the end of the tour. There was an issue.
"AmiVoice Super Inspection Platform (Preview)" is an application that visualizes indoor interactions at previews and enables efficient management. Guides use tablets to provide guidance to buyers and input points they point out. From the office, you can check the progress of the guide's explanation and the number and content of points raised by buyers. In addition, since quick repair requests and communications from guides can be executed in real time, more timely follow-up is possible. Since guides can check the explanation content on the tablet display screen, the level of customer service that was previously dependent on individual skills can be leveled out, making it possible to operate previews with higher customer satisfaction.
[AmiVoice Super Inspection Platform (Preview), Features]
① Proceed with the preview according to the instructions on the tablet screen. Achieving smooth guidance and leveling the level of customer service
The guide will follow the instructions displayed on the tablet in order, thereby preventing insufficient explanations or omissions. Items pointed out by the purchaser are entered into the tablet using voice recognition. This greatly improves efficiency compared to traditional handwritten document creation. The input points are immediately converted into data and shared with the office.
② Visualize the work of private previews behind closed doors. Information can be shared in real time even in remote locations
You can check the progress of the preview, the number and content of points raised, explanations given by guides, etc. in real time from your web browser. Since you can monitor the status of all guides from a remote location such as the office, you can smoothly create and change schedules.
③ Immediately contact the person in charge with one tap from your tablet. Streamline repair response
With a single tap, you can contact the office or worker with information that is difficult to express in front of the buyer or repair requests. Emergency response and repair work by affiliated construction companies can be carried out more smoothly.
The basic usage fee is 1 yen (excluding tax) per preview, and the monthly usage fee per device is 19 yen (excluding tax).
| Basic usage fee *Per preview session | 19 yen/month |
| license fee *Per device | 9,800 yen/month |
| Form customization | 10 yen/equation |
| Data registration fee *Separate quotation required | Drawing registration 300 yen/sheet |
*All prices exclude tax
[AmiVoice Super Inspection Platform, Overview]
This is a platform service for construction process management for smart terminals (iPad/iPhone) that utilizes voice recognition. We improve work efficiency at construction sites by performing three types of inspection and management in one place: reinforcement inspection, reinforcement photo management, and architectural finish inspection. From December 3st, a new "Preview" service will begin.
http://amivoice-super.com/sip/
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