The automated evaluation function has been enhanced, allowing for the setting of evaluation items and quantitative evaluation for each company.
Advanced Media, Inc. (Headquarters: Toshima-ku, Tokyo; Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as Advanced Media) has upgraded its AI-powered self-training platform for business negotiations and customer service, "AmiVoice RolePlay."
This version upgrade enhances integration within the "AmiVoice SalesBoost" sales force enhancement solution series. It adds a function that automatically generates AI-powered interactive role-playing content for "AmiVoice RolePlay" based on sales negotiation data acquired by "AmiVoice SalesAgent," a sales negotiation support solution within the same series. This reflects customer profiles and conversation flows that closely resemble actual sales negotiations, enabling practical training that simulates sales negotiation scenarios that may occur in the field.
Furthermore, the evaluation function after AI role-playing has been enhanced, allowing for the setting of evaluation items according to each company's evaluation criteria and quantitative evaluation from a perspective relevant to sales activities. Visualization with scores and graphs, and display of links to supporting statements, allows for a more intuitive understanding of participants' strengths and areas for improvement.
"AmiVoice RolePlay" is a self-training platform that utilizes AI to enable role-playing of sales negotiations and customer service, as well as feedback and automatic evaluation of conversation content. It is equipped with functions that support the step-by-step improvement of sales representatives' skills, from mastering basic talk to strengthening flexible response capabilities.
Main version upgrades
■ Automatically generates AI role-playing content from sales negotiation data using "AmiVoice SalesAgent"
As an integration feature of the "AmiVoice SalesBoost" sales force enhancement solution series, it is now possible to import transcripts of sales negotiations recorded with "AmiVoice SalesAgent" from the same series into "AmiVoice RolePlay" and automatically generate content for AI role-playing. Based on the content of the conversation during the sales negotiation, it is possible to generate an AI avatar that reflects the customer's interests, concerns, and response tendencies, making it possible to create content that closely resembles an actual sales negotiation.
■It is now possible to set evaluation items that match the evaluation criteria of each company.
We have enhanced the automated evaluation function after AI role-playing sessions, allowing companies to set up to two evaluation patterns in addition to the default one. This allows companies to review the evaluation results of AI interactive role-playing sessions from perspectives aligned with their own sales and training policies, leading to the standardization of evaluation criteria and improvement of the quality of training.
■Smooth referencing of quantitative evaluations and evidence-based statements makes post-role-playing reflection easier.
On the evaluation screen after completing the AI role-playing exercise, the default "Overall Assessment" is displayed as a graph that comprehensively scores participants based on five criteria: relationship building skills, listening skills, proposal skills, negotiation skills, and closing skills. In addition, concise comments are provided for "Overall Impression," "Strengths," "Areas for Improvement," and "Detailed Feedback," and the utterances that form the basis of the evaluation comments can be instantly accessed with a single click.
■ UI/UX improvements to the course results list and AI role-playing course screen
- Added display of score and session date/time, and a "Check Evaluation" button to the course results list.
The course results list now displays the evaluation score and course date for AI role-playing exercises.
Additionally, a newly added "Evaluation Confirmation" button allows users to directly access evaluation results, enabling them to review evaluation content without having to go through the detailed screen for individual role-playing session results.
- Added a start announcement to the AI role-playing lesson screen.
We've added a guidance display to the AI role-playing training screen to show when a role-playing session begins. Even first-time users can now see on the screen when to start speaking and when to stop speaking, making it easier to get started intuitively.
Advanced Media will continue to strive to expand the functionality of "AmiVoice RolePlay" and strengthen the collaboration between the "AmiVoice SalesBoost" series to promote more effective utilization of sales negotiation data accumulated through sales activities.
About "AmiVoice RolePlay"
This cloud service, offered as part of the sales force enhancement solution "AmiVoice SalesBoost," supports role-playing aimed at improving sales skills. It features two functions: "AI Role-Playing," where an AI avatar acts as the customer and responds flexibly to the participant's speech, and "Self-Training," which allows for repeated practice according to a scenario. The scoring function automatically provides quantitative evaluation based on the content of the sales talk, speaking speed, facial expressions, etc., efficiently and effectively supporting the training of sales members and improving sales skills.
https://salesboost.advanced-media.co.jp/roleplay.html
■ Download the materials here
https://www.advanced-media.co.jp/products/download/2655/
About "AmiVoice SalesAgent"
This next-generation sales support solution utilizes AI to support sales negotiations in real time. It provides comprehensive support for everything from organizing information and preparing proposals before negotiations, taking notes and extracting key points during negotiations, and creating meeting minutes and proposing next steps afterward. It automates tedious tasks, creating an environment where sales representatives can focus on understanding customers and improving the quality of their proposals, helping to improve the sales capabilities of the entire organization.
https://salesboost.advanced-media.co.jp/salesagent/
■ Download the materials here
https://www.advanced-media.co.jp/products/download/6878/
About "AmiVoice SalesBoost"
Japan's No.1 in Market Share*This is a series of solutions that utilize AmiVoice, an AI voice recognition technology, to support the resolution of various challenges in sales activities and the promotion of digital transformation (DX).
"AmiVoice SalesAgent" supports sales negotiations, "AmiVoice RolePlay" enables efficient sales training using AI, and "AmiVoice SF-CMS" visualizes and analyzes customer service and sales negotiation conversations, enabling a continuous cycle of digital transformation in sales activities and strengthening sales capabilities.
https://salesboost.advanced-media.co.jp/
■ Download the materials here
https://salesboost.advanced-media.co.jp/download.html
* Source: ecarlate LLC "Speech Recognition Market Trends 2026" Speech Recognition Software/Cloud Service Market
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