Achieve more advanced automation of telephone answering operations quickly and at low cost.
Advanced Media, Inc. (Headquarters: Toshima-ku, Tokyo; Chairman and President: Kiyoyuki Suzuki; hereinafter referred to as Advanced Media) has enhanced the external system integration capabilities of its easy-to-use, high-precision AI voice bot (automated telephone answering) "AmiVoice ISR Studio." As the first step in this enhancement, it now supports integration with "kintone," a no-code tool provided by Cybozu, Inc. (Headquarters: Chuo-ku, Tokyo; President and CEO: Yoshihisa Aono; hereinafter referred to as Cybozu).
This feature is implemented as an integration function with REST APIs provided by external systems, enabling flexible and smooth integration with various business systems without being dependent on a specific environment.
In the contact center industry, AI-driven business reform is a crucial theme for overcoming the worsening labor shortage and achieving sustainable corporate growth. Among these, voice bots that enable 24/365 unmanned support and streamline human support are attracting particular attention, as highlighted in the "Call Center White Paper 2025".On September 1, XNUMX, According to the report, "Voice Bot (Generative AI-enabled)" is the second most popular IT solution planned for future implementation (30.3%).
Against this backdrop of market needs, we have enhanced the external system integration capabilities of "AmiVoice ISR Studio" to further expand the application areas of voice bots and support the automation of more advanced telephone answering tasks.
This feature enables highly accurate and advanced automated telephone answering using data on "kintone." By referencing customer information registered in "kintone," it automates telephone answering that involves data integration, such as "identity verification using membership number" and "interviewing using membership information." Furthermore, since it supports data registration and updating in "kintone," it is possible to "update reservation details" and "automatically register answering details" based on the results of interviews.
As the first example of integration between "AmiVoice ISR Studio" and "kintone," it is planned to be used by Daiwa Lifenext Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Eiji Saito).
■Comment from Yamato LifeNext Co., Ltd.
Since September 2025, our company has been using "AmiVoice ISR Studio" and has achieved approximately 170 hours of automated telephone answering per month for handling inquiries from our group companies' partner companies and initial customer inquiries.
With the integration of "AmiVoice ISR Studio" and "kintone," we believe that in addition to automated reception using voice bots, it will also be possible to automatically create response history through data linkage with "kintone," and automate processes using conditional branching and alert functions after record creation.
As a heavy user of "kintone," which is widely used not only in our call center department but throughout the entire company, we see the release of this feature as a very beneficial update that will further enhance our business processes and expand the scope of its use.
Daiwa Lifenext will continue to work on improving service quality through the use of digital technology, based on its mission of "balancing customer convenience with operational efficiency."
"AmiVoice ISR Studio" has been updated with enhanced external system integration capabilities, as well as improvements to the convenience and accuracy of automated telephone answering.
Main version upgrades
1. External systemsProvided bySupports integration with REST APIs.
Enhanced external system integration capabilities now support REST API connections, enabling flexible, rapid, and cost-effective connections with external systems. "AmiVoice ISR Studio" allows for no-code configuration of automated response flows, enabling the creation of customized voice response flows without requiring specialized development skills.
2. Supports push input (DTMF) during guidance playback.
Customers can now perform push-button input (DTMF) even during voice guidance. This eliminates the need to listen to the entire voice guidance and allows for immediate operation, reducing waiting times and improving usability.
3. The speech recognition engine has been partially updated to improve recognition accuracy.
We have updated our speech recognition engine to improve the accuracy of address recognition and speech detection in noisy environments and with low volume. This enables more stable automated telephone answering in situations where accurate information acquisition is required.
Advanced Media will continue to conduct integration testing with various external systems to contribute to more advanced automated telephone answering and improved customer experience.
Overview of "AmiVoice ISR Studio"
Japan's No.1 in Market ShareOn September 2, XNUMX, This AI voice bot (automated telephone answering) service easily automates telephone answering through the use of AmiVoice, a highly accurate AI voice recognition system, an intuitive UI, and generative AI.
Users can flexibly create their own voice recognition engines for things like "customer number" or "product name" depending on the application, and engines for things like "name" and "address" are also provided as standard, enabling highly accurate automated responses. Scenarios can be constructed intuitively with no coding required, and guidance, branching, and forwarding can also be easily configured. Cloud-based services and a wide range of sample scenarios enable rapid implementation.
As the use of voicebots has gained attention as a solution to the chronic labor shortage in the contact center industry, since its release in 2023, it has been adopted by customers in a wide range of industries, including finance, manufacturing, infrastructure, and healthcare.
https://www.advanced-media.co.jp/lp/isr-studio/
About "kintone"
Cybozu's no-code/low-code tools are used by over 40,000 companies, including 47% of companies listed on the Tokyo Stock Exchange Prime List. Even without IT knowledge, you can create applications tailored to your company's operations, and easily and quickly make improvements to adapt to ever-changing business processes. Its main features include "database + workflow + communication" characteristics, making it usable for a wide range of applications such as customer management, travel application processing, and daily work reports, enabling continuous, on-the-ground business improvement.
https://kintone.cybozu.co.jp/
About Cybozu
Founded in 1997, Cybozu operates under the philosophy of "creating a society overflowing with teamwork," developing software businesses with four products that support teamwork: "kintone," "Cybozu Office," "Garoon," and "Mailwise." In 2011, they launched their cloud business. They have also established offices in China, Vietnam, the United States, Australia, Taiwan, Malaysia, and Thailand, and the number of Cybozu product users is increasing all over the world.
https://cybozu.co.jp/
*1 Source: Rick Telecom Co., Ltd. "Call Center White Paper 2025"
*2Source: ecarlate LLC "Speech Recognition Market Trends 2025" Speech Recognition Software/Cloud Services Market
*kintone and the kintone logo are registered trademarks or trademarks of Cybozu, Inc.
Above
Inquiries regarding this matter
Management Promotion Headquarters Public Relations Group
Inquiries regarding this matter
CTI Division
Inquiries about this product
