The role expected of AI agents is "automation and efficiency of routine tasks (43.9%)"
Advanced Media Inc. (Head office: Toshima-ku, Tokyo; Chairman and CEO: Kiyoyuki Suzuki; hereinafter, "Advanced Media") conducted a "Survey on the Use of AI Agents and Collaboration with People" targeting 1,000 business people in their 20s to 60s in Japan. This release reports on questions from the survey regarding the value and roles that humans and AI should each play.
Investigation background
At Advanced Media, our vision is "HCI (Human Communication Integration)," and we aim to realize natural communication between people and machines and create a prosperous future. AmiVoice, the AI speech recognition system we developed and provide, plays an important role as a "Human Collaborative Interface" that supports collaboration between people and AI.
In recent years, the spread of generative AI has led to rapid progress in the use of AI in companies, and AI agents that handle more advanced automation and decision-making support have been attracting attention. However, as AI capabilities improve, questions regarding the division of roles between humans and AI, such as to what extent should be left to AI and which areas should be handled by humans, are becoming unavoidable. To consider the optimal collaborative relationship between humans and AI in the AI era toward the realization of "HCI," it is essential to first clarify the value that humans should fulfill. In light of this, we conducted a survey on the theme of "The value and roles that humans and AI should each play."
Survey results summary
・As a task that should be carried out by people"Building relationships with customers (50.8%)"is the most common, followed by"Final decision-making (49.8%)"
・What is necessary for humans and AI to collaborate on an equal footing?"Improved reliability and transparency (46.9%)"Most
・What role do you expect AI agents to play?"Automating and streamlining routine tasks (43.9%)"Most
・Changes in work style due to the introduction of AI agents"Improved work efficiency (42.2%)"Most
Survey outline
■ The most common task that should be performed by humans is "building relationships with customers (50.8%)"
In response to the question, "Which tasks do you think should be handled by humans?", the most common answer was "Building relationships with customers (50.8%)," followed by "Final decision-making (49.8%)." It was revealed that approximately half of the respondents believe that core areas such as building trust and decision-making in companies cannot be replaced by AI and should be left to humans.
The most common answer to the question of what is needed for humans and AI to become equal partners is "improved trust and transparency (46.9%)."
In response to the question, "What do you think is necessary for humans and AI to become equal partners?", the most common answer was "improved trust and transparency (46.9%)." This was followed by "ensuring data privacy and security (42.8%)." A certain number of respondents also pointed out the need to create an environment that supports collaboration between humans and AI, such as "appropriate education and training for utilizing AI (31.6%)" and "personalized and flexible implementation (27.1%)."
■ The most common role expected of AI agents is "automation and efficiency of routine tasks (43.9%)."
In response to the question, "What role do you expect AI agents to play?", the most common answer was "Automation and efficiency of routine tasks (43.9%)," followed by "Autonomous information gathering and analysis support (34.1%)." Meanwhile, the least common answer was "Support for customer service and communication (16.4%)."
■The most common change in work style due to the introduction of AI agents was "improved work efficiency (42.2%)"
In response to the question, "If AI agents were introduced into the workplace, how do you think your work style would change?", the most common answer was "Work efficiency would increase (42.2%)." This was followed by "Work volume would decrease (23.8%)," "Be able to focus on decision-making (23.0%)," and "Be able to focus on more creative work (20.7%)," with a certain number of responses expecting positive changes.
On the other hand, there were also some concerns such as "increased administrative work (12.2%)" and "roles becoming unclear (9.8%)."
Advanced Media's opinion
The results of this survey revealed that as the use of AI advances, there is more importance than ever before being placed on demonstrating the value that only humans can provide, such as relationship building, decision-making, and creative work. While AI continues to evolve daily, led by AI agents, areas such as interpersonal communication and high-level judgment that comes with responsibility are still expected to be "human strengths."
Furthermore, the most common response to collaborate on an equal footing with AI was "improved trust and transparency (46.9%)," and the most common response to change in work style as a result of its introduction was "improved work efficiency (42.2%)." These findings suggest that there is a growing tendency to view AI not as something to be eliminated, but as something that "if it can be trusted, it will be utilized."
These results highlight that AI is no longer seen as something that will take away people's jobs, but as a "partner" that creates an environment in which people can focus on creating the value they are meant to deliver.
Advanced Media aims to realize our vision of "HCI (Human Communication Integration)" - natural communication between people and machines - and will continue to focus on providing new solutions and customer services.
Survey outline
Survey period: December 1st (Mon) to 3rd (Wed), 2025
Survey target: ・20s to 60s
・Business person (full-time employee)
– Work for a private company with 50 or more employees – Position: Non-managerial/managerial/executive/owner
・Civil servant (non-managerial/managerial)
Survey method: Internet survey conducted by an external organization
Number of respondents: 1,000
Survey details: You can check the first survey results at the URL below.
https://www.advanced-media.co.jp/newsrelease/11391/
Reference information
■About AmiVoice products that utilize AI
Advanced Media offers a variety of products that combine AmiVoice, an AI voice recognition system, with other AI technologies.
・Details of "AmiVoice Communication Suite"
No. 1 share in the contact center industryOn September 1, XNUMX, It is an AI voice recognition solution.
In addition to converting all phone calls into text using voice recognition, it also has many other features, such as emotion analysis, topic extraction, simultaneous monitoring of multiple calls by administrators, and operator support. Furthermore, it utilizes multiple generation AIs to automate tasks such as summarizing call content, QA, and extracting customer information. It supports the work of operators and improves response quality.
https://www.advanced-media.co.jp/lp/communication-suite/
・Details of "ScribeAssist"
This is a standalone transcription support application provided by the meeting minutes solution platform "VoXT One." It can be used regardless of the meeting format, whether online or offline, and supports real-time recognition and audio file recognition. It is a one-stop solution for everything from meeting recording to speech recognition, text editing, AI-generated summarization, and output of meeting minutes in an offline environment.
https://voxt-one.advanced-media.co.jp/service/scribeassist/
・Details of "ProVoXT"
This is a cloud-based transcription service provided by the minutes solution platform "VoXT One." It supports real-time and audio file recognition, enabling faster and more efficient transcription than listening and writing. It contributes to speeding up various tasks, reducing work burden, and saving time and costs. There is no limit on the number of users, so it can be used on a variety of scales, from one department to the entire company.
https://voxt-one.advanced-media.co.jp/service/provoxt/
・Details of "AmiVoice SalesAgent"
This next-generation sales support solution utilizes AI to support sales negotiations in real time. It provides comprehensive support for everything from organizing information and preparing proposals before negotiations, taking notes and extracting key points during negotiations, and creating meeting minutes and proposing next steps afterward. It automates tedious tasks, creating an environment where sales representatives can focus on understanding customers and improving the quality of their proposals, helping to improve the sales capabilities of the entire organization.
https://salesboost.advanced-media.co.jp/salesagent/
・Details of "AmiVoice RolePlay"
This is a cloud-based sales and customer service training platform that utilizes AI. AI objectively evaluates speech content, speaking speed, and smiles to instantly identify weaknesses. By standardizing evaluation standards, it improves the sales capabilities and customer service quality of the entire organization. Self-training can be repeated at any time, enabling new employees, mid-career hires, and agents to become immediately effective.
https://salesboost.advanced-media.co.jp/roleplay/
・Details of "AmiVoice Talk Mouse"
This revolutionary application replaces the mouse and keyboard operations of a Windows PC by touching the screen of an iOS device, allowing for smart PC operation even on the go.On September 2, XNUMX, Using AmiVoice, the AI speech recognition system, you can easily input text by speaking into your iOS device, and the input results will be displayed in the editor area on your PC. Furthermore, even when you are away from your PC, such as when you are out and about, you can leave notes by voice input on the iOS app. When your PC is available, you can easily transfer the contents of your notes to your PC by tapping the screen of your iOS device. Optional proofreading, revision, and summarization functions using generative AI are also available.
https://www.advanced-media.co.jp/products/service/talkmouse/
*1 Source: ITR "ITR Market View: Image and Voice Recognition Market 2024" Voice recognition market - Sales share by vendor for contact center operations (FY2024 forecast)
*2 Source: ecarlate LLC “Speech Recognition Market Trends 2025” Speech Recognition Software/Cloud Service Market
Above
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