In the US, the "AI employment ice age" is a hot topic. Will AI take away people's jobs? There is a disparity in understanding of the "difference between AI agents and generative AI." Management has about three times the level of understanding of regular employees.
Advanced Media Inc. (Head office: Toshima-ku, Tokyo; Chairman and CEO: Kiyoyuki Suzuki; hereinafter referred to as "Advanced Media") conducted a "Survey on the Use of AI Agents and Collaboration with People" targeting 1,000 business people in their 20s to 60s in Japan. This release reports on the questions from the survey regarding awareness, understanding, and concerns regarding collaboration with AI.
Investigation background
Advanced Media's vision is "Human Communication Integration (HCI)," and we aim to realize natural communication between people and machines and create a prosperous future. AmiVoice, the AI speech recognition system developed and provided by our company, plays an important role as a "Human Collaborative Interface" that supports collaboration between people and AI.
In recent years, the spread of generative AI has led to rapid advances in the use of AI in companies, and AI agents that enable more advanced automation and decision-making support are attracting attention. However, as AI advances in business efficiency, concerns that "AI will take away people's jobs" are becoming more apparent. In particular, some overseas media have pointed to a situation known as the "AI employment ice age," in which the rapid development of AI is affecting the employment environment. As the use of AI advances in Japan, expectations and concerns about AI are mixed, and it is thought that deepening understanding of AI and considering ways in which people and AI can work together will become increasingly important. Against this backdrop, we conducted this survey to understand expectations and concerns regarding the role and introduction of AI agents.
Survey results summary
・The ideal collaborative relationship is"AI assists, humans lead" 52.7%Most in
・"Clearly understands" the difference between AI agents and generative AIOnly a few9.6%
By position in the private sector: Those who have a clear understandingManagement level: 20.6%,Regular employees: 6.5% (approximately three times the rate)
・What is your biggest concern regarding implementation?"Security and Information Leakage" 51.4%Most in
-By AI agentsOne in three people (32.9%) feel that their jobs may be taken away
-By AI agents"Work becomes more efficient"The person who answered63.3%
Survey outline
The ideal collaborative relationship is "AI assists, humans take the lead" - most popular at 52.7%
In response to the question, "What is the ideal collaborative relationship between AI agents and humans?", the most common answer was "AI assisting, humans taking the lead (52.7%)." This was followed by "clear division of labor (complete separation of roles) (11.6%)" and "working together as equal partners (11.5%)." Meanwhile, only 7.4% of respondents chose "humans assisting, AI taking the lead," while 16.8% answered "I don't know."
■ 64.2% of respondents said they "didn't know" the difference between AI agents and generative AI
In response to the question, "Do you understand the difference between AI agents and generative AI?", 35.8% of respondents answered "I clearly understand (9.6%)" or "I vaguely understand (26.2%)." Additionally, 64.2% answered "I don't know," with 41.8% saying they've heard of it but don't know the difference, and 22.4% saying they don't know at all.
Furthermore, when looking at the results by position in the private sector, those who answered that they "clearly understand" were 20.6% of management and 6.5% of regular employees, showing a large difference of about three times between positions.
■ 24.1% have implemented or are considering implementing AI agents
In response to the question, "Is the introduction of AI agents progressing in your workplace?", 11.6% of respondents answered "Already introduced" and 12.5% answered "Considering introduction." The total number of companies that have introduced or are considering introduction was 24.1%.
■ The most common concern was "security and information leaks"
In response to the question, "What are your concerns about introducing AI agents?", the most common answer was "security and information leaks (51.4%)." This was followed by "low accuracy and reliability (46.9%)," indicating that nearly half of respondents have concerns about the quality of AI. Additionally, approximately one-quarter of respondents expressed concern about the "reduction of human jobs (24.5%)" due to the introduction of AI agents.
■ Regarding the possibility of jobs being taken away, one in three people responded that they "feel" it.
In response to the question, "Do you feel there is a possibility that your job will be taken away by an AI agent?", 32.9% of respondents answered "I feel strongly (4.6%)" or "I feel somewhat (28.3%)," meaning that approximately one in three people are concerned.
On the other hand, 52.0% of respondents answered "I don't feel much (37.2%)" or "I don't feel anything at all (14.8%)," meaning the majority did not show any major concerns.
■ 63.3% responded that introducing AI agents would improve work efficiency
In response to the question, "Do you think AI agents will make your work more efficient?", 63.3% answered "very efficient (12.0%)" or "somewhat efficient (51.3%)." On the other hand, only a small number of people answered "not very efficient (11.8%)" or "not efficient at all (5.7%)."
Advanced Media's opinion
The survey results revealed that while there are high expectations for the use of AI agents, there are still significant concerns about security, information leaks, and accuracy. In addition, a certain number of people (one in three) feel that AI agents "may take away their jobs," and concerns about the impact of AI on work cannot be overlooked.
Meanwhile, the most popular answer for ideal collaboration was "AI assisted, humans led," demonstrating that companies are not seeking a replacement by AI, but rather a human-centered form of collaboration. Furthermore, as 63.3% expect work efficiency to improve, AI agents are increasingly being recognized as a presence that contributes to business improvement. However, there is a roughly three-fold difference between management and general employees in terms of understanding of the "difference between AI agents and generative AI," and this disparity could be one factor hindering collaboration between humans and AI. To ensure healthy ongoing collaboration between humans and AI, it is essential to improve technical accuracy and safety, as well as raise the level of understanding of AI, including among frontline employees.
Advanced Media aims to realize our vision of "HCI (Human Communication Integration)" - natural communication between people and machines - and will continue to focus on providing new solutions and customer services.
Survey outline
Survey period: December 1st (Mon) to 3rd (Wed), 2025
Survey target: ・20s to 60s
・Business person (full-time employee)
– Work for a private company with 50 or more employees – Position: Non-managerial/managerial/executive/owner
・Civil servant (non-managerial/managerial)
Survey method: Internet survey conducted by an external organization
Number of respondents: 1,000
Regarding the difference between generative AI and AI agents:
While generative AI generates text and images according to given instructions, AI agents are systems that understand given goals, autonomously assess their surroundings, and independently create and execute purpose-based plans. The roles of the two are very different.
Reference information
■About AmiVoice products that utilize AI
Advanced Media offers a variety of products that combine AmiVoice, an AI voice recognition system, with other AI technologies.
・Details of "AmiVoice Communication Suite"
No. 1 share in the contact center industryOn September 1, XNUMX, It is an AI voice recognition solution.
In addition to converting all phone calls into text using voice recognition, it also has many other features, such as emotion analysis, topic extraction, simultaneous monitoring of multiple calls by administrators, and operator support. Furthermore, it utilizes multiple generation AIs to automate tasks such as summarizing call content, QA, and extracting customer information. It supports the work of operators and improves response quality.
https://www.advanced-media.co.jp/lp/communication-suite/
・Details of "VoxT One"
It provides multifaceted support for meeting minutes creation and streamlines the process. This new platform unifies multiple meeting minutes solutions tailored to the purpose and operation. With a single account, users can choose the optimal solution for their usage scenario, such as the standalone "ScribeAssist" or the cloud-based "ProVoXT." Furthermore, a variety of features, such as summary generation using GPT-4o and a voice input solution, further streamline the process of creating meeting minutes.
https://voxt-one.advanced-media.co.jp/
・Details of "AmiVoice SalesAgent"
This next-generation sales support solution utilizes AI to support sales negotiations in real time. It provides comprehensive support for everything from organizing information and preparing proposals before negotiations, taking notes and extracting key points during negotiations, and creating meeting minutes and proposing next steps afterward. It automates tedious tasks, creating an environment where sales representatives can focus on understanding customers and improving the quality of their proposals, helping to improve the sales capabilities of the entire organization.
https://salesboost.advanced-media.co.jp/salesagent/
・Details of "AmiVoice RolePlay"
This is a cloud-based sales and customer service training platform that utilizes AI. AI objectively evaluates speech content, speaking speed, and smiles to instantly identify weaknesses. By standardizing evaluation standards, it improves the sales capabilities and customer service quality of the entire organization. Self-training can be repeated at any time, enabling new employees, mid-career hires, and agents to become immediately effective.
https://salesboost.advanced-media.co.jp/roleplay/
・Details of "AmiVoice Talk Mouse"
This revolutionary application replaces the mouse and keyboard operations of a Windows PC by touching the screen of an iOS device, allowing for smart PC operation even on the go.On September 2, XNUMX, Using AmiVoice, the AI speech recognition system, you can easily input text by speaking into your iOS device, and the input results will be displayed in the editor area on your PC. Furthermore, even when you are away from your PC, such as when you are out and about, you can leave notes by voice input on the iOS app. When your PC is available, you can easily transfer the contents of your notes to your PC by tapping the screen of your iOS device. Optional proofreading, revision, and summarization functions using generative AI are also available.
https://www.advanced-media.co.jp/products/service/talkmouse/
*1 Source: ITR "ITR Market View: Image and Voice Recognition Market 2024" Voice recognition market - Sales share by vendor for contact center operations (FY2024 forecast)
*2 Source: ecarlate LLC “Speech Recognition Market Trends 2025” Speech Recognition Software/Cloud Service Market
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