On Wednesday, November 26th, the Nihon Keizai Shimbun and other newspapers reported on the test operation of a counter service solution equipped with "AmiVoice" in Toride City.
"Toride City, Ibaraki Prefecture, Uses AI to Monitor Employee Treatment to Prevent Customer Harassment"
Name of publication: Nihon Keizai Shimbun
Toride City puts effort into customer harassment prevention measures, testing conversation monitoring, AI, and emotion analysis at consultation desk
Name of publication: Yomiuri Shimbun
"'Tax thief', 'idiot'... AI detects inappropriate comments to alleviate employee concerns in Toride City's customer harassment countermeasures"
Name of publication: Mainichi Shimbun (Ibaraki edition)
"AI instantly detects 'tax thief', notifies superiors of customer harassment in Toride City, Ibaraki"
Name of publication: Tokyo Shimbun (Tokyo edition)
Toride City considers AI to combat customer harassment, analyzing words and emotions to issue warnings
Publication name: Tokyo Shimbun (Ibaraki edition)
https://www.tokyo-np.co.jp/article/458880
"AI instantly detects 'tax thieves', Ibaraki city of Toride takes measures against customer harassment"
Media name: Tokyo Shimbun TOKYO Web
https://www.tokyo-np.co.jp/article/459834
"Corporate Trends, December 8, 2025, Vol. 2085 Case Study Flash Advanced Media"
Publication name: Weekly BCN, Weekly BCN+
https://www.weeklybcn.com/journal/serial/detail/20251209_213087.html
"AI instantly detects 'tax thieves' in Ibaraki"
Name of publication: Chugoku Shimbun Digital
https://www.chugoku-np.co.jp/articles/-/767438
"AI instantly detects 'tax thieves', Ibaraki city of Toride takes measures against customer harassment"
Name of publication: Sanyo Shimbun Digital
http://www.sanyonews.jp/article/1852597
"Customer harassment detected using AI / Trial in private consultation rooms in Toride City, Ibaraki"
Publication name: Ryukyu Shimpo
https://ryukyushimpo.jp/news/national/entry-4930059.html
"AI instantly detects 'tax thieves', Ibaraki city of Toride takes measures against customer harassment"
Name of publication: Daily Sports News online
https://www.daily.co.jp/society/national/2026/01/04/0019878155.shtml
"AI instantly detects 'tax thieves' in Ibaraki"
Media name: Daily Tohoku Digital
https://www.daily-tohoku.news/wp-content/themes/understrap-child-dtnews/np-article?np=2026010401000846_BRIEFNEWS_National_national_1
"AI instantly detects 'tax thieves', Ibaraki city of Toride takes measures against customer harassment"
Media name: Saitama Shimbun
https://www.saitama-np.co.jp/articles/175572
"AI instantly detects 'tax thieves'; Toride City in Ibaraki takes measures against customer harassment"
Media name: Chiba Nippo
https://www.chibanippo.co.jp/newspack/20260104/1552359
"AI instantly detects 'tax thieves' in Ibaraki"
Name of publication: Fukushima Minpo
https://www.minpo.jp/globalnews/detail/2026010401000842
"AI instantly detects 'tax thieves', Ibaraki city of Toride takes measures against customer harassment"
Media name: Kobe Shimbun NEXT
https://www.kobe-np.co.jp/news/zenkoku/compact/202601/0019878151.shtml
"AI instantly detects 'tax thieves', Ibaraki Toride city takes measures against customer harassment"
Name of publication: Saga Shimbun
https://www.saga-s.co.jp/articles/-/1624967
"AI instantly detects 'tax thieves', Ibaraki city of Toride takes measures against customer harassment"
Name of publication: Yamagata Shimbun | Yamagata News Online
https://www.yamagata-np.jp/news_core/index_pr.php?kate=National&no=2026010401000842
"AI instantly detects 'tax thieves', Ibaraki city of Toride takes measures against customer harassment"
Media name: Chunichi Shimbun Web (CHUNICHI Web)
https://www.chunichi.co.jp/article/1188118?rct=national
"Toride City uses AI voice recognition to combat customer harassment at counters, protecting employees by visualizing conversations"
Media name: CaseHUB. News
https://casehub.news/category/news/ai-85.html
"Toride City Hall launches AI voice recognition anti-harassment measures"
Media name: Third News
https://news.3rd-in.co.jp/article/32b4fccc-c9a7-11f0-bb00-9ca3ba083d71#gsc.tab=0
"'Tax thief' 'idiot' → Notify superiors, Ibaraki's Toride City uses AI to combat customer harassment"
Media name: Nishinippon Shimbun me
https://www.nishinippon.co.jp/item/1442197
"Ibaraki City Hall's Toride uses AI to immediately detect 'tax thieves' and 'idiots' and to combat customer harassment, notifying managers and taking action"
Media name: Nishinippon Shimbun
"'Tax Theft!!' AI Detection / Countermeasures against Customer Harassment in Toride City, Ibaraki / Immediate Notification to Managers of Inappropriate Remarks"
Media name: Kahoku Shimpo
"AI instantly detects 'tax thieves' to combat customer harassment in Toride City, Ibaraki Prefecture"
Name of publication: Chubu Keizai Shimbun
"Ibaraki Toride City: Countermeasures against customer harassment: AI immediately detects inappropriate comments"
Media name: Kitanihon Shimbun
"AI immediately detects inappropriate comments such as 'tax thief' and notifies management"
Media name: Iwate Nippo
"AI to combat customer harassment: Microphones installed in private rooms to detect speech in Toride City, Ibaraki"
Media name: Akita Kai Shimpo
"Immediate detection of 'tax thieves' and 'idiots': Measures to combat customer harassment using AI in Toride City, Ibaraki"
Media name: Fukushima Minyu
"Ibaraki's Toride City takes measures against customer harassment: 'Tax thief', 'idiot'... AI detects inappropriate comments"
Name of publication: Jomo Shimbun
"'Tax thief', 'Bring out the mayor'... AI detects abusive language and issues notifications to combat customer harassment in Toride City, Ibaraki Prefecture"
Media name: Shimotsuke Shimbun
"AI Immediately Detects Residents' Abusive Language / Measures Against Customer Harassment in Toride City, Ibaraki"
Media name: Kanagawa Shimbun
"AI detects 'tax thief' abusive language in Ibaraki's Toride city to combat customer harassment"
Media name: Yamanashi Nichinichi Shimbun
"AI detects customer harassment such as 'tax thief' and 'call the mayor' immediately, Ibaraki's Toride city takes action, notifying managers of abusive language"
Name of publication: Niigata Nippo
"AI detects customer harassment comments: Toride city in Ibaraki introduces system"
Media name: Gifu Shimbun
"AI instantly detects 'tax thieves': Measures to combat customer harassment in Toride City, Ibaraki"
Media name: Nara Shimbun
"Ibaraki/Toride City: Countermeasures against customer harassment: AI immediately detects 'tax thieves'"
Media name: Ise Shimbun
"AI used to combat customer harassment: Toride City, Ibaraki, immediately detects inappropriate comments about 'tax thieves'"
Media name: Sanin Chuo Shimpo
"AI instantly detects 'tax thieves' to combat customer harassment in Toride City, Ibaraki"
Media name: Nihonkai Shimbun
"AI detects customer harassment remarks immediately in Toride city, Ibaraki prefecture, where calls are made such as 'tax thief' and 'idiot' in consultations..."
Media name: Chugoku Shimbun
"AI immediately detects customer harassment, calling people 'tax thieves' and 'idiots'; Toride City in Ibaraki strengthens measures to improve business efficiency"
Media name: Shikoku Shimbun
"AI immediately detects abusive language and unreasonable demands in Toride City, Ibaraki Prefecture, to combat customer harassment"
Name of publication: Ehime Shimbun
"AI instantly detects inappropriate comments, Toride City in Ibaraki introduces measures against customer harassment"
Media name: Kumamoto Nihon Shimbun
"AI detects customer harassment comments such as 'tax thief' and 'idiot' instantly in Ibaraki's Toride city to combat private consultations"
Media name: Miyazaki Nichinichi Shimbun
"TOPIC / AI detects inappropriate comments immediately / Measures against customer harassment in Toride City, Ibaraki"
Media name: Nagasaki Shimbun
"Pilot program to implement AI-powered customer harassment prevention measures at consultation service centers."
Publication name: Monthly Governance, March issue
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