Introducing a new method of combating customer harassment using voice recognition!
Advanced Media Inc. (Headquarters: Toshima-ku, Tokyo; Chairman and CEO: Suzuki Kiyoyuki; hereinafter referred to as "Advanced Media") is releasing the presentation materials from the well-received webinar "Using voice recognition to create a workplace that doesn't miss 'silent SOS' - What is the optimal solution for preventing customer harassment during face-to-face customer service?"
If you were unable to attend the webinar or would like to review the content again, please take this opportunity to download the materials.
Measures against customer harassment are becoming increasingly mandatory, but many people may have anxiety and concerns about how to prevent customer harassment in their own companies.
Especially in face-to-face customer service workplaces, there are many employees who tolerate verbal abuse or excessive demands on the spot and are unable to report or seek advice. As a result, there are many cases where this leads to mental damage and even resignation.
In this document,Using voice recognition,A system for requesting help on the spot when customer harassment occursWhen,A system that naturally encourages reporting and consultation after an incident occursWe provide an easy-to-understand introduction to the above.
If you are concerned about or interested in measures to prevent customer harassment, please take a look at the materials.
■ Recommended for people like this
・Those who want to know more effective ways to prevent customer harassment during face-to-face customer service
・A sales agent looking for a solution to counter customer harassment that they can propose to their customers
Related products
■"AmiVoice SF-CMS" product site
https://salesboost.advanced-media.co.jp/sf-cms/
