Experience the convenience of unmanned response using AI voice recognition and generative AI in a call intended for a delivery order
Advanced Media Inc. (Headquarters: Toshima-ku, Tokyo; Chairman and CEO: Suzuki Kiyoyuki; hereinafter, "Advanced Media") has released a call experience demo of "AmiVoice ISR Studio," a voicebot (voice recognition IVR) that utilizes AI speech recognition and generative AI.
"AmiVoice ISR Studio" has the No. 1 domestic market share■AmiVoice is a voicebot (voice recognition IVR) service that uses AmiVoice's highly accurate AI voice recognition and an intuitive UI to easily automate telephone answering.
As the use of voicebots has gained attention as a solution to the chronic labor shortage in the contact center industry, since its release in 2023, it has been adopted by customers in a wide range of industries, including finance, manufacturing, infrastructure, and healthcare.
We have now released a call experience demo that allows you to experience the convenience of automated response using "AmiVoice ISR Studio."
This demo call simulates a delivery order from a restaurant, and you can actually try out the flow from listening to the menu, address, name, and phone number, to repeating the order details, and sending an SMS once the order is received.
Demo Details
■Delivery Order Experience Demo Flow
| 1. Listen to the menu | The menu can be specified as one of the following: a. Order by menu name b. Suggest menu items based on mood and genre In cooperation with the generative AI, it will suggest menus that are suitable for what you have said (mood, genre, etc.) and provide reasons for their selection. |
| ② Listening to the address | A voice recognition engine specialized in addresses and building names listens to the customer's address. |
| ③Listening to names | A voice recognition engine specialized for names listens to the customer's name. The listened name is converted into text in katakana, preventing spelling errors and enabling smooth comparison with databases. |
| ④ Listening for phone numbers | A voice recognition engine specialized for phone numbers will listen to your phone number.-It is possible to flexibly convert it into text regardless of whether or not it includes the word "no" (pronounced "no"). |
| ⑤Repeat your order details | ①～⑤A synthesized voice will repeat what you hear. You can confirm or correct the content by saying "yes" or "no" to the content that has been repeated. |
| ⑥SMSSEND | The name, address, and phone number that you hear are sent to the caller's phone number.SMSSend with. *If you call from a landline phone, the message will not be sent. |
*All call charges incurred during the trial demo will be borne by the customer (caller).
*Audio data and text data may be used to improve recognition accuracy.
*Voice data, text data, and calling phone numbers will be handled in accordance with Advanced Media Inc.'s privacy policy.
■ Delivery Order Experience Menu
■ Delivery order experience phone number
03-4226-3954
*Please be careful not to dial the wrong number.
Features of "AmiVoice ISR Studio"
1. Users can create their own voice recognition engines to suit the needs of their voicebots
Users can create their own voice recognition engines for things like "customer numbers" and "product names" to suit the voicebot scenario. In addition, voice recognition engines for things like "names," "addresses," "phone numbers," and "free speech" are also provided as standard. Highly accurate and flexible automated responses are possible.
2. The intuitive UI allows anyone to easily create and operate voicebot scenarios
Scenarios such as guidance, hearing, branching, and transfer can be created without coding using an intuitive UI. Scenarios can be used immediately, and the series of processes related to "creation → adjustment → use → improvement," which are important for improving completion rates, can be smoothly carried out.
3. Cloud-based service provision and sample scenarios allow users to start using the service in a short period of time
As it is provided as a cloud service (SaaS), no telephone equipment or line contract is required. In addition, with a wide range of sample scenarios such as "overflow call reception," "callback reception," "fault reception," "order reception," "reissue of deduction certificate," and "telephone transfer," you can start using it in a short period of time.
■ "AmiVoice ISR Studio" product page
https://www.advanced-media.co.jp/lp/isr-studio/
* Source: ecarlate LLC "Speech Recognition Market Trends 2025" Speech Recognition Software/Cloud Service Market
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