On Friday, July 7th, IT Leaders and other publications introduced the new "AmiVoice Communication Suite" customer harassment prevention support package.
"Advanced Media's AI speech recognition package for 'AmiVoice', specializing in countermeasures against customer harassment at contact centers"
Name of publication: IT Leaders
https://it.impress.co.jp/articles/-/28148
"NEWS DIGEST Customer Harassment Countermeasure Support Package Now Available"
Media name: CALL CENTER JAPAN
"Advanced Media: New service to combat customer harassment, using voice recognition and generative AI to support response"
Name of media: Dempa Shimbun
"Advanced Media Launches New Package for AI Speech Recognition Solutions for Contact Centers"
Name of publication: Dempa Times
https://www.dempa-times.co.jp/press-release/28953/
"Advanced Media Offers Packaged Product to Support Customer Harassment Countermeasures"
Media name: Weekly BCN+
"AmiVoice Communication Suite, an AI voice recognition solution for contact centers, launches new package to support customer harassment countermeasures"
Media name: Product Navi
https://www.incom.co.jp/corporation/news_detail.php?company_id=8144&press_id=15607
"Advanced Media Launches Customer Harassment Detection and Countermeasure Package"
Media name: CALLCENTER JAPAN
https://callcenter-japan.com/article/8151/1/
Advanced Media Launches New Customer Harassment Countermeasure Support Package for AmiVoice Communication Suite
Media name: @CCM
http://www.atmarkccm.com/news/21487
"Advanced Media Strengthens Customer Harassment Countermeasures with New AI Voice Recognition Solution"
Media name: Third News
https://news.3rd-in.co.jp/article/368303a0-62da-11f0-8c3a-9ca3ba083d71
"Advanced Media: AI speech recognition to combat customer harassment: Detect and analyze inappropriate comments made during phone calls"
Name of publication: Mail Order Newspaper
■Click here for press release
https://www.advanced-media.co.jp/newsrelease/10381/
■For more information on "AmiVoice Communication Suite," click here
https://www.advanced-media.co.jp/lp/communication-suite/
