Utilizing our own services to ensure smooth inquiry reception
Advanced Media Inc. (Head office: Toshima-ku, Tokyo; Chairman and CEO: Suzuki Kiyoyuki; hereinafter referred to as "Advanced Media") has opened a telephone support desk for users of the hands-free voice input solution "AmiVoice Keyboard," and will begin operating its own voicebot (voice recognition IVR) "AmiVoice ISR Studio" through this desk.
| "AmiVoice Keyboard" Telephone Support Desk Overview | |
|---|---|
| Start date and time of application | September, 20251Sunday (Friday)10:00 |
| Products | Hands-free voice input solution "AmiVoice Keyboard' https://amivoice-keyboard.amivoice.com/akb/win/ ※This window isAmiVoice Keyboard"This is a support desk for users. *Previously, we only accepted applications by email, but from now on, we will also be accepting applications by phone. |
| How to use | ・When you call,Voice bot (voice recognition IVR)You can select the product by the format. · "AmiVoice KeyboardAfter selecting ", we will confirm the necessary information and contact you. *Please note that this office will not directly connect you to a person in charge. |
| Points to note | - The phone number for the support desk will be provided to users separately. -Inquiries are handled via the same support number as for other products. ・It may take some time for us to get back to you. If you are in a hurry, please continue to contact us by email as usual. |
"AmiVoice ISR Studio" has the No. 1 domestic market share■This service allows you to easily start automating your telephone answering process by utilizing AmiVoice, an AI speech recognition system from Yahoo! JAPAN, for high-precision speech recognition, simple scenario creation, and use in a cloud environment. By utilizing this service, we will be able to improve the efficiency of telephone answering and reduce waiting times during phone calls, thereby promoting the convenience of our customer service desk and improving customer satisfaction.
Features of "AmiVoice ISR Studio"
1. Users can create their own voice recognition engines to suit the needs of their voicebots
Users can create their own voice recognition engines for things like "customer numbers" and "product names" to suit the voicebot scenario. In addition, voice recognition engines for things like "names," "addresses," "phone numbers," and "free speech" are also provided as standard. Highly accurate and flexible automated responses are possible.
2. The intuitive UI allows anyone to easily create and operate voicebot scenarios
Scenarios such as guidance, hearing, branching, and transfer can be created without coding using an intuitive UI. Scenarios can be used immediately, and the series of processes related to "creation → adjustment → use → improvement," which are important for improving completion rates, can be smoothly carried out.
3. Cloud-based service provision and sample scenarios allow users to start using the service in a short period of time
As it is provided as a cloud service (SaaS), no telephone equipment or line contract is required. In addition, with a wide range of sample scenarios such as "overflow call reception," "callback reception," "fault reception," "order reception," "reissue of deduction certificate," and "telephone transfer," you can start using it in a short period of time.
■ "AmiVoice ISR Studio" product page
https://www.advanced-media.co.jp/lp/isr-studio/
Advanced Media will focus on developing and providing new solutions and customer services that improve customer satisfaction and operational efficiency through the use of AI voice recognition at customer service desks and other locations, and will also promote its use within the company, contributing to improving the customer experience (CX) of more customers.
* Source: ecarlate LLC "Speech Recognition Market Trends 2025" Speech Recognition Software/Cloud Service Market
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Management Promotion Headquarters Public Relations Team
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