Strengthening the provision of information useful for customer harassment countermeasures and subsidy utilization through special websites and seminars
The "Face-to-face Customer Harassment Countermeasures Recording Starter Pack by AI Voice Recognition AmiVoice," provided by Advanced Media Inc. (Headquarters: Toshima-ku, Tokyo; Chairman and CEO: Suzuki Kiyoyuki; hereinafter referred to as "Advanced Media"), can be implemented at no out-of-pocket expense by utilizing the Tokyo Metropolitan Government's Customer Harassment Countermeasures Subsidy, for which applications began at the end of June 2025.
We will also strengthen the provision of information via websites, online seminars, etc. to companies that are considering specific measures to combat customer harassment in face-to-face situations.
In recent years, in order to combat the ever-increasing incidence of customer harassment (customer harassment), the Ministry of Health, Labor and Welfare issued the "Corporate Manual for Countermeasures against Customer Harassment" in February 2022, and in April 2, Tokyo and other local governments enacted the "Customer Harassment Prevention Ordinance."
Furthermore, the Tokyo Metropolitan Government announced a subsidy program to provide a flat rate of 40 yen to small and medium-sized enterprises that meet certain requirements as part of the "Customer Harassment Prevention Measures Promotion Project" to support companies in taking measures against customer harassment. Many companies applied for the first round of applications for this subsidy, and the application period closed more than a week ahead of schedule. The second round of applications is scheduled to be accepted around September 1, and this too is expected to require early consideration and preparation.
"Face-to-face Customer Harassment Countermeasure Recording Starter Pack by AI Voice Recognition AmiVoice" is a service that records and transcribes conversations between employees and customers at the scene of customer service and business negotiations, and records and stores the content of customer service as the first step in customer harassment countermeasures. It is offered for 396,000 yen (tax included) per year, so by taking advantage of the Tokyo Metropolitan Government's customer harassment countermeasure subsidy, it can be introduced with no out-of-pocket expenses.
If you would like to use subsidies to combat customer harassment, but are worried about how to apply or are unsure whether your company is eligible, please feel free to contact us.
*The grant will be subject to an examination. For details, please see the Tokyo Metropolitan Government's special grant website.
https://www.tokyo-cusharaboushi.jp/
Strengthening information dissemination on measures against customer harassment in face-to-face situations
①Renewal of the product website for "Face-to-face Customer Harassment Prevention Recording Starter Pack by AI Voice Recognition AmiVoice"
We have added a significant amount of information regarding the Tokyo Metropolitan Government's subsidy for customer harassment countermeasures, to help you make the most of the subsidy.
*Product site for "Face-to-face Customer Harassment Prevention Recording Starter Pack by AI Voice Recognition AmiVoice"
https://salesboost.advanced-media.co.jp/sf-cms/taimen-starterpack/
② Online seminar "Creating a workplace that doesn't miss 'voiceless SOS' with voice recognition: What is the optimal solution to prevent customer harassment in face-to-face customer service?" will be streamed online in case you missed it.
We will be replaying the online seminar held in June, "Using voice recognition to create a workplace that doesn't miss 'silent SOS' - What is the optimal solution to prevent customer harassment during face-to-face customer service?"
In this online seminar, we will provide an easy-to-understand explanation, with actual demonstrations, of a system that uses voice recognition to allow users to request help on the spot when customer harassment occurs, and a system that naturally encourages users to report or seek advice after an incident has occurred.
*For details and to apply for missed broadcasts, click here
https://go.amivoice.com/l/83072/2025-07-17/f1t89r?from=cp
About "Face-to-face Customer Harassment Prevention Recording Starter Pack by AI Voice Recognition AmiVoice"
■ Features
Four. No.1 domestic share*AI voice recognition AmiVoice converts conversations into full text
The audio and text data of conversations can be stored as evidentiary records, and can also be used as evidence of "said or unsaid" disputes that often occur in the after-the-fact response to customer harassment.
2. Capture conversation content anytime, anywhere on the cloud
The recorded and transcribed data is stored in the cloud, making it possible to smoothly confirm the facts of customer harassment and respond to any follow-up issues even in a remote work environment.
3. Easily classify and store conversations that constitute customer harassment
Conversation content can be easily searched by various conditions such as keywords, tags, date and time, and the person who answered the phone. You can tag any sales negotiation or customer service data with "customer harassment incidents" and organize and accumulate customer harassment cases.
4. Extract only customer harassment conversations and use them to improve business operations
By analyzing the accumulated data on customer harassment cases, it is possible to analyze trends in behavior that induce customer harassment and use the data to improve customer harassment countermeasures manuals and employee education.
■ Usage Scenarios
・Restaurants, retail stores, etc.
・Mobile phone shop
・Real estate office
・Insurance and bank counters
・Transportation office
・Local government offices
・Educational institutions, tourist facilities, etc.
■"Face-to-face Customer Harassment Prevention Recording Starter Pack by AI Voice Recognition AmiVoice" product site
https://salesboost.advanced-media.co.jp/sf-cms/taimen-starterpack/
About "AmiVoice SF-CMS"
"Face-to-face Customer Harassment Countermeasure Recording Starter Pack by AI Voice Recognition AmiVoice" is a customized, limited-function service of "AmiVoice SF-CMS," a conversation analysis solution provided by Advanced Media, to make it easier to implement.
The standard plan for "AmiVoice SF-CMS" includes the following customer harassment prevention support features. Upgrades are also possible after signing the contract, so please feel free to contact us.
Four. No.1 domestic share*AI voice recognition AmiVoice converts conversations into full text
Conversations between employees and customers during business negotiations, customer service, and face-to-face sales counters are recorded and converted into text. The audio and text are linked and saved in chronological order, making it possible to check the flow of the conversation at a glance. It can also be used as evidence.
2. Managers can see the content of conversations in real time
Managers can check the text-converted conversations in real time. Since they can keep track of what is happening during customer service at any time, they can provide swift and appropriate support without missing any irregularities during business negotiations or customer service.
3. Automatically detect keywords that may be related to customer harassment and notify managers
If keywords that correspond to customer harassment are detected during business negotiations or customer service, an alert will be automatically sent to the manager. In addition, relevant materials such as response manuals for employees will automatically pop up to support appropriate responses.
4. Equipped with various functions to support employees
Even if no keywords that correspond to customer harassment have been detected, if it is difficult for employees to respond on their own, they can manually send a help notification to a manager. Using the chat integration function, managers can also give instructions on appropriate responses from a remote location.
■"AmiVoice SF-CMS" product site
https://salesboost.advanced-media.co.jp/sf-cms/
*Source: ecarlate LLC “Speech Recognition Market Trends 2025” Speech Recognition Software/Cloud Service Market
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